Service Coordinator

5 days ago

Dombivli, India Indus Power Industries Pvt. Ltd Full time

Role Overview:
To Support Business Team. Provide AMC Service To Customers On Time. Creating Solid Relationships With Major Customers To Ensure A Continuous Flow & Generate Sales Revenue.

Key Responsibilities:
Client Communication: Act as the primary point of contact for clients, understanding their needs, and communicating effectively to ensure their expectations are met or exceeded.

Scheduling and Coordination: Coordinate service appointments and schedules for clients and service engineers. This includes scheduling maintenance, repairs, installations, or other services according to client preferences and availability.

Resource Management: Manage resources such as equipment, and materials required for service delivery. Ensure that resources are allocated efficiently to meet client demands while maintaining cost-effectiveness.

Service Provider Liaison: Communicate with service engineer to assign tasks, provide necessary information, and ensure timely completion of services. Maintain positive relationships with service providers to foster a collaborative working environment.

Problem Resolution: Address any issues or concerns raised by clients or service providers promptly and effectively. Troubleshoot problems as they arise and work towards finding satisfactory solutions for all parties involved.

Documentation and Reporting: Maintain accurate records of service requests, appointments, and client interactions. Generate reports on service activities, including service completion rates, client satisfaction levels, and any issues encountered.

Quality Assurance: Monitor service quality and performance to ensure compliance with company standards and client expectations. Implement improvements to processes or procedures to enhance service delivery efficiency and effectiveness.

**Experience**: 2 Years + Min

**Qualification & Skills**: Graduate or Bachelor's degree in business administration, management, or Diploma / Degree In Electronics (preferred).

1. Proven experience in a customer service or coordination role, preferably in a service-oriented industry.

2. Strong communication and interpersonal skills, with the ability to build rapport and resolve conflicts diplomatically.

3. Excellent organisational and multitasking abilities, with a keen attention to detail.

4. Proficiency in using scheduling software, customer relationship management (CRM) systems, and other relevant tools.

5. Problem-solving skills and the ability to remain calm and composed under pressure.

6. Flexibility to adapt to changing priorities and work effectively in a fast-paced environment

Pay: ₹15,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement

**Experience**:

- Service coordinator: 2 years (required)

**Location**:

- Dombivli, Maharashtra (required)

Work Location: In person

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