Customer Service Representative

2 weeks ago

Dombivli, India Bespoke Realty Full time

Overview:
The Customer Relationship Manager in Real Estate plays a crucial role in ensuring high levels of satisfaction and loyalty among high net worth clients. They are responsible for managing client relationships, providing exceptional service, and fostering long-term connections to drive sales and maintain brand reputation.

**Responsibilities**:

- Build and maintain strong relationships with real estate clients
- Understand client needs and provide personalized solutions
- Ensure seamless communication and coordination between clients, sales, and marketing teams
- Resolve client issues and escalations effectively and promptly
- Manage and update client databases and CRM systems
- Collaborate with the sales team to meet client satisfaction and sales targets
- Coordinate and oversee client events and networking activities
- Stay updated on real estate market trends and industry developments
- Prepare regular client reports and feedback analysis
- Develop and implement customer retention strategies
- Drafting of cost sheets, agreement execution and post sales collections activities
- Onboarding of clients at site and be their first point of contact at site
- Ensure compliance with industry regulations and standards
- Conduct client satisfaction surveys and gather feedback

**Qualification**:

- Bachelor s degree in Business Administration, Marketing, or related field
- Proven experience in customer relationship management within the real estate industry
- Demonstrated success in managing high net worth clients
- Excellent communication and interpersonal skills
- Strong problem-solving and conflict resolution abilities
- In-depth understanding of real estate market trends and customer preferences
- Proficiency in CRM software and Microsoft Office suite, preferable Sell.do CRM
- Ability to work effectively in a fast-paced, dynamic environment
- Exceptional organizational and time management skills
- Keen attention to detail and accuracy
- Ability to maintain confidentiality and professionalism at all times
- Proactive and results-driven mindset
- Flexibility to travel and attend client meetings and events as needed
- Professional certifications in customer relationship management is a plus
- Fluency in Marathi is advantageous

Pay: ₹10,000.00 - ₹30,000.00 per month

**Experience**:

- Customer relationship management: 1 year (required)
- Real estate: 1 year (required)

Work Location: In person

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