Process Executive-cdm/pv

2 days ago

Kolkata West Bengal, India Cognizant Full time

**Job Summary**

**Responsibilities**
- Manage and execute daily operational tasks using MS Excel to ensure data accuracy and efficiency.
- Oversee customer management processes ensuring all customer interactions are handled professionally and promptly.
- Provide support in complaint management addressing and resolving customer issues effectively.
- Collaborate with team members to streamline processes and improve overall workflow.
- Monitor and report on key performance indicators to track progress and identify areas for improvement.
- Assist in the development and implementation of process improvements to enhance operational efficiency.
- Ensure compliance with company policies and industry regulations in all tasks performed.
- Participate in training sessions to stay updated on the latest tools and techniques in process execution.
- Communicate effectively with internal and external stakeholders to ensure alignment and clarity on project goals.
- Support the team in achieving overall business objectives and targets.
- Utilize MS Excel to analyze data and generate reports for management review.
- Contribute to a positive work environment by demonstrating a proactive and collaborative approach.
- Adapt to rotational shifts and hybrid work model to meet business needs.

**Qualifications**
- Must have strong technical skills in MS Excel to manage and analyze data efficiently.
- Nice to have experience in customer management ensuring high levels of customer satisfaction.
- Nice to have experience in complaint management effectively resolving customer issues.
- Must be able to work in a hybrid model with rotational shifts.
- Must possess excellent communication skills to interact with stakeholders.
- Must be detail-oriented and able to manage multiple tasks simultaneously.

**Certifications Required**

MS Excel Certification Customer Service Certification

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