Voice Process Executive

18 hours ago

Kolkata West Bengal, India ATS FOOD PRODUCT Full time

Process Executive /Sr process executive /Process specialist ( as per experience )**:Location**: Pune :Employment Type: Full-Time.

**Key Responsibilities**:

- Provide first-level resolution to the customers
- Diagnose and troubleshoot technical issues, escalating more complex problems to higher-level support when necessary.
- Deliver exceptional customer service by acknowledging issues promptly, showing empathy, and using positive language.
- Build rapport with customers through active listening, effective communication, and attention to detail.
- Handle customer objections and concerns efficiently, ensuring a smooth and satisfactory resolution.
- Document and track customer interactions and technical issues in the service management system.
- Stay up-to-date with product knowledge and industry trends to provide accurate information and support.
- Participate in ongoing training and upskilling programs to enhance technical and customer service skills.

**Must to adhere and non-negotiables**:

- Excellent in communication
- Need to work on US shift timings.
- Need to complete specific and dedicated training programs set by the client.
- 24*7, flexible shifts
- 100% WFO, no hybrid

**Preferred Qualifications**: Any Graduate
- Additional certifications in customer service/upskilling

Pay: ₹30,000.00 - ₹55,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (preferred)
- International voice process: 2 years (preferred)
- Customer service: 2 years (preferred)

Work Location: In person

**Speak with the employer**
+91 9098066669

  • Us Voice Process Executive

    2 weeks ago

    Bidhannagar, Kolkata, West Bengal, India Secured Services Full time

    **We're Hiring: US Voice Process Executive** **Company**: _Cloudastructure_ - A US-based AI-driven security provider **Location**: Ambuja Neotia EcoCenter, EM Block, Sector V, Bidhannagar, Kolkata - 700091 **Employment Type**: Full-Time, On-Site (Rotational Shifts) **Compensation**: ~ ₹4 LPA **Joining**: Immediate Joiner Preferred **Requirements**: -...

  • Process Associate

    2 weeks ago

    Kolkata, West Bengal, India Ancile Technologies Pvt Ltd Full time

    **A Houston, Texas, USA based Logistics** **company is in need for Process Associates to work from our office in Kolkata** **and deal with its hiring program.** As a **Process Associate (Voice),**you will be responsible to deliver the following responsibilities**: - Handle inbound calls with utmost professionalism adhering to the call etiquettes of the...

  • Process Associate

    1 week ago

    Kolkata, West Bengal, India Ancile Technologies Pvt Ltd Full time

    We are seeking experienced and skilled **Process Associates (Voice)**for our delivery centre in Kolkata. As a Process Associate, you will be responsible to deliver the following responsibilities**: - Handle inbound calls with utmost professionalism adhering to the call etiquettes of the highest order - Niche out sublime negotiation skills assertively - Work...

  • Process Associate

    18 hours ago

    Kolkata, West Bengal, India Ancile Technologies Pvt Ltd Full time

    **A Houston, Texas, USA based Logistics** **company is in need for Process Associates to work from our office in Kolkata** **and deal with its hiring program.** As a **Process Associate (Voice),**you will be responsible to deliver the following responsibilities**: - Handle inbound calls with utmost professionalism adhering to the call etiquettes of the...

  • International Voice Process Executive

    3 days ago

    Salt Lake, Kolkata, West Bengal, India ACCIT Full time

    **Job Title: International Voice Process Executive - Night Shift** **Location**: Kolkata, West Bengal **Company**: Paperlink Softwares Pvt. Ltd. **Employment Type**: Full-Time **Shift**: Night Shift **Experience Required**: 1-2 years in international voice process/customer support **About Us**: **Paperlink Softwares Pvt. Ltd.** is a fast-growing technology...

  • Process Associate

    7 days ago

    Kolkata, West Bengal, India Ancile Technologies Pvt Ltd Full time

    **A Houston, Texas, USA based Logistics** **company is in need for Process Associates to work from our office in Kolkata** **and deal with its hiring program.** As a **Process Associate (Voice),**you will be responsible to deliver the following responsibilities**: - Handle inbound calls with utmost professionalism adhering to the call etiquettes of the...

  • Team Lead

    3 weeks ago

    Kolkata, West Bengal, India 2COMS Full time

    Title Team Lead - Inbound Voice Process Customer Support Location Kolkata Shift US Shift Fixed We are looking for an experienced professional to join as Team Lead for Inbound Voice Process - Customer Support Key Responsibilities Manage and lead a team of 15 customer support executives Monitor performance ensure SLA adherence and maintain quality standards...

  • Voice Process Executive

    5 days ago

    Salt Lake, Kolkata, West Bengal, India Mervice infotech Full time

    We’re excited to announce that we are hiring for the position of Customer Care Executive! Job Details: Process: Inbound Voice Premium **Requirements**: Excellent communication skills in English Versant 5 score is mandatory Minimum qualification: 12th pass and above Additional Information: Location: Work from Office (KOLKATA SALT LAKE SECTOR 5) Shift...

  • Domestic Voice Process

    2 weeks ago

    Kolkata, West Bengal, India Teleperformance Full time

    **Hiring for BPO Voice Process** - Currently we are hiring for Domestic Process - Shift will be Day - Comfortable with 6working days - Salary 15,500.00 CTC **Job Types**: Full-time, Fresher Pay: ₹12,500.00 - ₹15,500.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift Supplemental pay types: - Performance...

  • Process Associate

    7 days ago

    Kolkata, West Bengal, India Ancile Technologies Pvt Ltd Full time

    **A Houston, Texas, USA based Logistics** **company is in need for Process Associates to work from our office in Kolkata** **and deal with its hiring program.** As a **Process Associate (Non-Voice),**you will be responsible to deliver the following responsibilities**: - Work on Job Boards - Manage listings on Job Portals - Maintain Daily MIS...