Voice Process Executive

6 hours ago

Kolkata West Bengal, India ATS FOOD PRODUCT Full time

Process Executive /Sr process executive /Process specialist ( as per experience )**:Location**: Pune :Employment Type: Full-Time.

**Key Responsibilities**:

- Provide first-level resolution to the customers
- Diagnose and troubleshoot technical issues, escalating more complex problems to higher-level support when necessary.
- Deliver exceptional customer service by acknowledging issues promptly, showing empathy, and using positive language.
- Build rapport with customers through active listening, effective communication, and attention to detail.
- Handle customer objections and concerns efficiently, ensuring a smooth and satisfactory resolution.
- Document and track customer interactions and technical issues in the service management system.
- Stay up-to-date with product knowledge and industry trends to provide accurate information and support.
- Participate in ongoing training and upskilling programs to enhance technical and customer service skills.

**Must to adhere and non-negotiables**:

- Excellent in communication
- Need to work on US shift timings.
- Need to complete specific and dedicated training programs set by the client.
- 24*7, flexible shifts
- 100% WFO, no hybrid

**Preferred Qualifications**: Any Graduate
- Additional certifications in customer service/upskilling

Pay: ₹30,000.00 - ₹55,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (preferred)
- International voice process: 2 years (preferred)
- Customer service: 2 years (preferred)

Work Location: In person

**Speak with the employer**
+91 9098066669

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