International Voice Process Executive

12 hours ago


Salt Lake Kolkata West Bengal, India ACCIT Full time

**Job Title: International Voice Process Executive - Night Shift**

**Location**: Kolkata, West Bengal
**Company**: Paperlink Softwares Pvt. Ltd.
**Employment Type**: Full-Time
**Shift**: Night Shift
**Experience Required**: 1-2 years in international voice process/customer support

**About Us**:
**Paperlink Softwares Pvt. Ltd.** is a fast-growing technology company providing software solutions and support services to clients across the globe. We are looking for a dedicated **International Voice Process Executive** to join our customer support team and handle international client interactions during night hours.

**Key Responsibilities**:

- Handle inbound and outbound calls with international clients (U.S., U.K., or other time zones).
- Understand customer issues and provide appropriate solutions or escalate when required.
- Maintain high levels of professionalism, empathy, and accuracy during all customer interactions.
- Record call details and follow internal processes for documentation and issue resolution.
- Meet performance KPIs such as call quality, response time, and client satisfaction.
- Collaborate with internal teams for follow-up on complex issues.
- **1-2 years** of experience in **international voice process** or **BPO/KPO customer service** roles.
- Excellent spoken English with a neutral or international accent.
- Strong listening skills, problem-solving ability, and patience with clients.
- Comfortable working in **night shifts** and handling international time zones.

**Preferred**:
**How to Apply**:
**Job Types**: Full-time, Permanent

Pay: ₹11,000.00 - ₹15,000.00 per month

Schedule:

- Fixed shift
- Night shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Work Location: In person

**Speak with the employer**
+91 6290411970



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