International Voice Process Executive

2 days ago


Salt Lake Kolkata West Bengal, India Connect to learn Full time ₹ 1,44,000 - ₹ 1,92,000 per year

Job Summary:

We are looking for a dynamic and customer-focused International Voice Process Assistant to handle inbound and outbound calls for our global clients. The ideal candidate should have excellent communication skills, a customer-first approach, and the ability to resolve queries efficiently.

Key Responsibilities:

  • Handle inbound and outbound calls for international customers.
  • Provide excellent customer service and resolve queries efficiently.
  • Follow call scripts and standard procedures to handle various customer scenarios.
  • Maintain accurate records of customer interactions and transactions.
  • Escalate complex queries to the appropriate department when necessary.
  • Ensure adherence to company policies and industry regulations.
  • Meet or exceed daily/weekly/monthly performance targets.

Required Skills & Qualifications:

  • Excellent verbal and written communication skills in English (or other required languages).
  • Prior experience in an international voice process/BPO/call center is preferred but not mandatory.
  • Strong problem-solving skills and ability to handle pressure.
  • Ability to work in night shifts.
  • Strong listening and interpersonal skills.

Job Type: Full-time

Pay: ₹8, ₹15,000.00 per month

Benefits:

  • Paid time off
  • Work from home

Work Location: In person



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