Customer Support Executive

3 days ago


Salt Lake Kolkata West Bengal, India Clirnet Services Private Limited Full time

**Key Responsibilities**:

- Engaging Doctor’s via Webchat Process with Organisation Campaigns
- Handling Doctor’s queries and getting Participations for Technical Sessions conducted from the Organisation via Web Chat Process
- Maintain accurate information / records
- Identify and escalate priority issues to the Team Leader and Ops Team
- Actively participate in team meetings

**Key Performance Indicators**:

- Handle all queries in a polite, professional manner
- Probe and trouble-shoot Doctor’s queries, and provide a suitable and satisfactory solution
- Educate Doctor’s on services and processes
- Escalate any issues to the Team Leader
- Achieve agreed KPIs and Objectives
- Attend coaching sessions with Supervisor
- Adhere strictly to shift schedules
- Adhere to laid down internal policies, procedures and processes
- Work collaboratively with the team

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

**Experience**:

- total work: 1 year (required)

Work Location: In person



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