Cold Caller

1 week ago


Salt Lake Kolkata West Bengal, India The Tech clouds Full time

**Job Title**: Cold Caller & Customer Support Executive
**Location**: Sector V, Salt Lake, Kolkata
**Experience**: Minimum 1 Year (International Clients)

**Job Type**: Full-Time
**Shift**: Rotational Shift

**Job Summary**:
**Key Responsibilities**:
**Cold Calling**:

- Conduct outbound calls to potential international clients to generate leads and set up appointments.
- Introduce company services/products and build a pipeline of qualified prospects.
- Maintain accurate records of calls and outcomes in the CRM system.

**Customer Support**:

- Resolve issues promptly and ensure high levels of customer satisfaction.
- Maintain detailed logs of interactions and resolutions.
- Collaborate with internal teams for escalations and feedback loops.

**Required Skills**:

- Excellent verbal and written communication in English.
- Minimum 1 year of experience in international cold calling and/or customer support.
- Comfortable working in a night shift.
- Knowledge of CRM systems is a plus.
- Strong listening, problem-solving, and multitasking abilities.

**Preferred Qualifications**:

- Graduate in any discipline.
- Experience in IT or BPO industry preferred.

**Benefits**:

- Competitive salary based on experience.
- Incentives for performance.
- Opportunity to work with international clients and grow in a fast-paced environment.

**Job Types**: Full-time, Fresher

Pay: ₹12,000.00 - ₹18,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Paid sick time
- Paid time off

Schedule:

- Monday to Friday
- Morning shift
- Weekend availability

Supplemental Pay:

- Overtime pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Salt Lake, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (required)

**Experience**:

- Sales: 1 year (required)
- International voice process: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person


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