Female Tele Caller Executive

1 week ago

Lake Market Kolkata West Bengal, India Whitezone dental clinics Full time

**Female Tele caller Patient Lead Conversion Executive** **Job description** **-->Role & responsibilities** **A) Lead Management & Conversion**: - Handle **daily inbound and outbound calls**, particularly from **social media leads**. - Engage with leads in a **friendly, professional, and persuasive manner**. - Understand the patients dental concerns and provide **basic information** about treatments, pricing, procedures, and appointments. - Share available time slots and coordinate with the front desk to schedule appointments. - **Follow up diligently** with unconverted leads through calls, WhatsApp, and SMS until closure. - Keep accurate records of leads, follow-ups, and conversions in CRM or lead sheet. **B) Social Media & Digital Communication**: - Regularly monitor and reply to inquiries from: - Facebook and Instagram DMs & Comments - Google Ads/Website inquiries - WhatsApp Business messages - Collaborate with the digital marketing team to understand **campaigns and offers** to communicate the right message. - Flag important or urgent leads for priority follow-up. **C)** **Patient Communication & Support**: - Greet and speak to potential patients with **empathy, clarity, and confidence**. - Help patients **overcome hesitation or objections** by explaining benefits and solving basic queries. - Guide patients who are unsure of procedures toward **free consultations** or check-ups. **D)** **Performance Tracking & Reporting**: - Maintain a daily report of leads, calls made, appointments booked, and reasons for drop-offs. - Share weekly feedback with the marketing team on lead quality. - Achieve weekly/monthly conversion targets. **--> Required Qualifications & Skills**: - **Education**: Minimum 10+2 (Higher Secondary); Graduation preferred - **Experience**: 24 years in Telecalling / Customer Care / Lead Conversion - **Language Proficiency**: - Must speak **fluent Bengali and Hindi**: - Basic to good **English communication**: - **Tech Skills**: - Basic knowledge of WhatsApp Business, Google Sheets, CRM tools - Familiarity with Instagram & Facebook interfaces - **Soft Skills**: - Excellent verbal communication & interpersonal skills - Patient, persuasive, and proactive approach - Ability to multitask and prioritize follow-ups **Role**:Customer Success, Service & Operations - Other **Industry Type**:Medical Services / Hospital (Diagnostics) **Department**:Customer Success, Service & Operations **Employment Type**:Full Time, Permanent **Role Category**:Customer Success, Service & Operations - OtherEducation **UG**:Any Graduate **Key Skills**: Sales, Calling, Inbound Calls, Lead Management, Outbound Calling, Telecalling, Cold Calling, Inside Sales, Appointment Generation, Telemarketing **Job Types**: Full-time, Permanent Pay: ₹16,000.00 - ₹18,000.00 per month **Benefits**: - Cell phone reimbursement - Paid sick time Work Location: In person

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