Female Tele Caller Executive

7 days ago

Lake Market Kolkata West Bengal, India Whitezone dental clinics Full time

**Female Tele caller Patient Lead Conversion Executive**

**Job description**

**-->Role & responsibilities**

**A) Lead Management & Conversion**:

- Handle **daily inbound and outbound calls**, particularly from **social media leads**.
- Engage with leads in a **friendly, professional, and persuasive manner**.
- Understand the patients dental concerns and provide **basic information** about treatments, pricing, procedures, and appointments.
- Share available time slots and coordinate with the front desk to schedule appointments.
- **Follow up diligently** with unconverted leads through calls, WhatsApp, and SMS until closure.
- Keep accurate records of leads, follow-ups, and conversions in CRM or lead sheet.

**B) Social Media & Digital Communication**:

- Regularly monitor and reply to inquiries from:

- Facebook and Instagram DMs & Comments
- Google Ads/Website inquiries
- WhatsApp Business messages
- Collaborate with the digital marketing team to understand **campaigns and offers** to communicate the right message.
- Flag important or urgent leads for priority follow-up.

**C)** **Patient Communication & Support**:

- Greet and speak to potential patients with **empathy, clarity, and confidence**.
- Help patients **overcome hesitation or objections** by explaining benefits and solving basic queries.
- Guide patients who are unsure of procedures toward **free consultations** or check-ups.

**D)** **Performance Tracking & Reporting**:

- Maintain a daily report of leads, calls made, appointments booked, and reasons for drop-offs.
- Share weekly feedback with the marketing team on lead quality.
- Achieve weekly/monthly conversion targets.

**--> Required Qualifications & Skills**:

- **Education**: Minimum 10+2 (Higher Secondary); Graduation preferred
- **Experience**: 24 years in Telecalling / Customer Care / Lead Conversion
- **Language Proficiency**:

- Must speak **fluent Bengali and Hindi**:

- Basic to good **English communication**:

- **Tech Skills**:

- Basic knowledge of WhatsApp Business, Google Sheets, CRM tools
- Familiarity with Instagram & Facebook interfaces
- **Soft Skills**:

- Excellent verbal communication & interpersonal skills
- Patient, persuasive, and proactive approach
- Ability to multitask and prioritize follow-ups

**Role**:Customer Success, Service & Operations - Other
**Industry Type**:Medical Services / Hospital (Diagnostics)
**Department**:Customer Success, Service & Operations
**Employment Type**:Full Time, Permanent
**Role Category**:Customer Success, Service & Operations - OtherEducation
**UG**:Any Graduate

**Key Skills**: Sales, Calling, Inbound Calls, Lead Management, Outbound Calling, Telecalling, Cold Calling, Inside Sales, Appointment Generation, Telemarketing

**Job Types**: Full-time, Permanent

Pay: ₹16,000.00 - ₹18,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Paid sick time

Work Location: In person

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