Customer Service Representative

3 days ago


Gandhi Nagar Delhi Delhi, India Ruchi Traders Full time

**Job Title**: Customer Care Representative

**Location**: Delhi
**Company**: Nirmal online - Clothing Brand
**Employment Type**: Full-Time

**Job Summary**:
**Key Responsibilities**:

- Assist customers who have abandoned their website orders, guiding them through completion.
- Coordinate with the logistics team to resolve delivery-related issues and provide updates.
- Communicate fluently in English with customers from South India, ensuring clarity and cultural sensitivity.
- Maintain accurate records of customer interactions and follow-ups.
- Collaborate with internal teams to improve customer experience and resolve recurring issues.
- Excellent communication skills in English (spoken and written).
- Ability to understand and respond to South Indian customer preferences.
- Basic understanding of logistics and order tracking.
- Prior experience in customer service or e-commerce support preferred.
- Strong problem-solving skills and attention to detail.
- Ability to multitask and work in a fast-paced environment.

**Benefits**:

- Competitive salary
- Supportive team environment
- Opportunities for growth and training

**Job Types**: Full-time, Permanent

Pay: From ₹10,000.00 per month

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person



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