Customer Service Representative

3 days ago

Delhi, India WM Full time

Company Description

WM is North America's leading provider of integrated environmental solutions, committed to managing and reducing waste from collection to disposal while recovering valuable resources and creating renewable energy. With a mission to maximize resource value and minimize environmental impact, WM tailors services to meet the needs of nearly 20 million customers across municipal, commercial, industrial, and residential sectors. Headquartered in Houston, the company operates an extensive network of collection operations, transfer stations, landfill disposal sites, waste-to-energy plants, recycling plants, and beneficial-use landfill gas projects.

Role Description

This is a full-time, on-site Customer Service Representative role located in Delhi, India. The Customer Service Representative will be responsible for handling customer inquiries, resolving issues, providing information about services, and maintaining customer satisfaction. Day-to-day tasks include answering phone calls, responding to emails, processing orders, and coordinating with other departments to ensure timely and accurate service delivery.

Qualifications

  • Strong communication and interpersonal skills
  • Proficiency in managing customer queries and resolving complaints
  • Basic computer and data entry skills
  • Experience with CRM software is a plus
  • Ability to work independently and collaboratively in a fast-paced environment
  • Excellent problem-solving abilities and attention to detail
  • Prior experience in customer service is preferred
  • High school diploma or equivalent; a bachelor's degree is a plus

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