Itsm Product Owner

- Role Profile- LSEG is undertaking an ambitious programme to digitally transform our IT Service Management function and capabilities on our Enterprise Service Management Platform (ServiceNow). The role provides a compelling opportunity to join a growing team in a dynamic, global technology company.-
As the ITSM Product Owner, you will play a pivotal role in crafting our ITSM product offerings.-
You will be responsible for driving the strategy and execution of our ITSM (ServiceNow) Product portfolio. You will collaborate with diverse and multi-role teams, including our (internal) customers, our development, design, engineering and delivery teams to deliver innovative solutions that will keep transforming the ITSM experiences across LSEG.-
The role is responsible for delivering outstanding value and experiences to our colleagues and customers through excellence in ITSM (ServiceNow) product management and execution and is pivotal in supporting our vision for a fully digitised London Stock Exchange Group.-
The role has three primary areas of responsibility:- To engage directly with our ITSM (internal) customers to understand their needs and problems, to collect requirements and to agree priorities, and ensure that product development is aligned with their expectations.-
- To develop and implement a comprehensive product strategy and roadmap for IT Service Management (ServiceNow), aligning with business goals and internal customer demands.-
- To deliver successful outcomes for ITSM (ServiceNow) across the product lifecycle, and successfully contribute to the Group’s digitial transformation.-
The role serves as a vital link between our (internal) customer base for the ITSM (ServiceNow) Product and the platform and product delivery teams across the Enterprise Service Management ecosystem.- Tech Profile/Essential Skills- Proven experience in Product Owner or Product Manager roles with ServiceNow ITSM and/or ITOM.- Have demonstrable experience of working on at least three separate, ServiceNow product implementations in global organisations.- 6+ years of project, program and/or product management or delivery experience within enterprise organisations.- Proven experience working in an enterprise IT Service Management environment.- Possess a pro-active, customer-focused approach, and have a passion for the continuous pursuit excellence.- Possess excellent written and verbal communication skills in English.- Have the adaptability to work under changing work scenarios and a pro-active approach to dealing with challenges.- Have the ability and confidence to positively challenge the customer requirements to seek better solutions and outcomes.- Have the ability to prioritise their workload and that of their teams, and the ability to meet deadlines under pressure.- Have the ability to promptly identify and escalate issues which may affect the scope, quality, or timeliness of objectives.- Have a strong focus on delivery quality and a high attention to detail.- Have proven experience working in an enterprise organisation.- Proactively develop and maintain ServiceNow product knowledge and/or certifications.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability need