ITSM Consultant

13 hours ago

INDIA BENGALURU WHITEFIELD SITE IN Birlasoft Limited Full time ₹ 4,00,000 - ₹ 12,00,000 per year

ITSM Consultant

Area(s) of responsibility

ITSM Roles and Responsibilities
A Comprehensive Guide to Key Functions Within IT Service Management
ITSM comprises a range of roles, each with unique responsibilities. The following are core positions commonly found in ITSM frameworks:

• Service Owner

• Process Owner

• Process Manager

• Process Practitioner

• Service Desk Manager

• Service Desk Analyst

• Incident Manager

• Problem Manager

• Change Manager

• Configuration Manager

• Release Manager

• IT Operations Manager

• Service Level Manager

• Continual Service Improvement (CSI) Manager
Key Roles and Their Responsibilities
Service Owner
The Service Owner is accountable for a specific service within the organization. Their primary responsibility is to ensure that the service delivers value to its users and aligns with business objectives.

• Define the service strategy and vision

• Oversee the entire service lifecycle

• Manage stakeholder relationships

• Ensure continuous improvement of the service

• Monitor service performance and report on KPIs
Process Owner
The Process Owner is responsible for the overall design, implementation, and improvement of a specific process within the ITSM framework.

• Develop and maintain process documentation

• Ensure the process meets business and compliance requirements

• Train staff on process execution

• Monitor process performance and drive improvements
Process Manager
The Process Manager executes the process as designed by the Process Owner, ensuring that all tasks are completed efficiently and effectively.

• Oversee day-to-day process activities

• Manage process practitioners and assign tasks

• Escalate issues to the Process Owner as needed

• Produce regular process performance reports
Process Practitioner
Process Practitioners are team members responsible for completing tasks within a specific process.

• Follow process documentation and procedures

• Record and track process activities

• Provide feedback for process improvement

• Escalate process-related issues when necessary
Service Desk Manager
The Service Desk Manager leads the service desk team, acting as a bridge between users and IT services.

• Manage the daily operations of the service desk

• Ensure prompt resolution of incidents and service requests

• Monitor team performance and set targets

• Develop training and support plans for analysts
Service Desk Analyst
Service Desk Analysts are the first point of contact for users experiencing IT issues.

• Log and categorize incidents and service requests

• Provide initial support and troubleshooting

• Escalate complex issues to specialized teams

• Maintain accurate records of all interactions

Experience LevelMid Level

  • ITSM Consultant

    1 week ago

    Whitefield, India Birlasoft Full time

    Country/Region: IN Requisition ID: 29707 Work Model: Position Type: Salary Range: Location: INDIA - BENGALURU - WHITEFIELD SITE Title: ITSM Consultant Description: Area(s) of responsibility ITSM Roles and ResponsibilitiesA Comprehensive Guide to Key Functions Within IT Service ManagementITSM comprises a range of roles, each with unique responsibilities. The...

  • ITSM Consultant

    1 week ago

    Whitefield, Karnataka, India Birlasoft Full time ₹ 2,00,000 - ₹ 12,00,000 per year

    Country/Region: INRequisition ID: 29707Work Model:Position Type:Salary Range:Location: INDIA - BENGALURU - WHITEFIELD SITETitle: ITSM ConsultantDescription:Area(s) of responsibilityITSM Roles and ResponsibilitiesA Comprehensive Guide to Key Functions Within IT Service ManagementITSM comprises a range of roles, each with unique responsibilities. The following...

  • Aisera Consultant

    15 hours ago

    INDIA - BENGALURU - WHITEFIELD SITE, IN Birlasoft Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Aisera Consultant Area(s) of responsibility Roles and Responsibilities of an Aisera Consultant A Comprehensive Guide to the Specialist's Impact in AI-Powered Service Automation Understanding Aisera and Its Platform Key Responsibilities Client Needs Assessment An Aisera consultant begins by engaging with stakeholders to understand their...

  • ServiceNow ITSM Consultant

    1 week ago

    Bengaluru, Karnataka, India Talent Worx Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Talworx is an emerging recruitment consulting and services firm, we are hiring for our client which is a leading big 4 consulting firm of the world, ITSM (Integrations, Scripting, Flow Designer, Request Catalog)Min. 2-13 years of experience , 2 -3 years of ITSM and integration experiences Must have - Implementation experience on Discovery & Service Mapping...

  • ITSM Consultant – Freshservice

    2 weeks ago

    Bengaluru, India ITC Infotech Full time

    ITSM Consultant – Freshservice Configuration & DevelopmentLocation: BangaloreMode: HybridJob Summary:We are seeking a highly skilled and motivated ITSM Consultant with strong expertise in Freshservice to join our team. The ideal candidate will bring deep knowledge of IT Service Management principles, hands-on configuration and customization skills, and...

  • Itsm consultant – freshservice

    1 week ago

    Bengaluru, India ITC Infotech Full time

    ITSM Consultant – Freshservice Configuration & DevelopmentLocation: BangaloreMode: HybridJob Summary:We are seeking a highly skilled and motivated ITSM Consultant with strong expertise in Freshservice to join our team. The ideal candidate will bring deep knowledge of IT Service Management principles, hands-on configuration and customization skills, and the...

  • ServiceNow Business Process Consultant

    2 weeks ago

    Hyderabad, India NTT DATA Business Solutions Full time

    Job Description Job Description ServiceNow Business Process Consultant (CSM, ITSM, ITSM) Location NCR (Noida), Onsite Position Overview We are looking for an experienced Business Process Consultant to join our ServiceNow practice, specializing in Customer Service Management (CSM), Hardware Asset Management (HAM), and IT Service Management (ITSM). The...

  • ITSM Lead

    2 weeks ago

    Bengaluru, India Apex Systems Full time

    Job Description: As a Senior ITSM Consultant, you will be responsible for leading the design, implementation, and optimization of IT Service Management (ITSM) processes and solutions. You will work closely with clients to understand their business needs, provide strategic guidance, and ensure the successful delivery of ITSM projects. Your role will involve...

  • ITSM Lead

    16 hours ago

    Bengaluru, Karnataka, India Apex Systems Full time US$ 90,000 - US$ 1,20,000 per year

    Job Description:As a Senior ITSM Consultant, you will be responsible for leading the design, implementation, and optimization of IT Service Management (ITSM) processes and solutions. You will work closely with clients to understand their business needs, provide strategic guidance, and ensure the successful delivery of ITSM projects. Your role will involve...

  • ITSM Consultant – Freshservice

    1 week ago

    Bengaluru, India ITC Infotech Full time

    ITSM Consultant – Freshservice Configuration & DevelopmentLocation: BangaloreMode: HybridJob Summary:We are seeking a highly skilled and motivated ITSM Consultant with strong expertise in Freshservice to join our team. The ideal candidate will bring deep knowledge of IT Service Management principles, hands-on configuration and customization skills, and the...