Customer Support Executive

1 day ago

Kharghar Navi Mumbai Maharashtra, India Oracura Solutions Pvt Ltd Full time

_**Customer Support Executive**_
- **Company Overview**:_

ORACURA Solutions Pvt. Ltd. is a dynamic and innovative Dental Hygiene product company dedicated to providing exceptional products/services and unparalleled customer experiences. We are seeking a highly motivated and customer-centric individual to join our team as a Customer Support Executive.
- **Location**: Navi Mumbai, Kharghar**_
- **Position Type**: Full-time**_
- **Responsibilities**:_
- Assist customers with product inquiries, technical issues, and order processing.
- Proactively identify and resolve customer concerns to ensure a positive experience.
- Educate customers on product features and benefits to drive sales and increase customer satisfaction.
- Collaborate with cross-functional teams to escalate and resolve complex issues in a timely manner.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Meet and exceed performance targets, including sales quotas and customer satisfaction metrics.
- **Qualifications**:_
- Previous experience in customer service or sales-related roles preferred.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities with a focus on finding solutions.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Proficiency in CRM software and Microsoft Office Suite.
- Passion for providing exceptional customer experiences and driving sales.
- High school diploma or equivalent; Bachelor's degree preferred.

**Benefits**:

- Competitive salary and performance-based incentives.
- Opportunities for career growth and professional development.
- Fun and collaborative work environment with a focus on teamwork and success.

Pay: ₹18,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Leave encashment
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Application Question(s):

- Do you stay in Navi Mumbai?
- Can you join immediately?

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 8291015626

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