Customer Service Executive

1 day ago

Mumbai Central Mumbai Maharashtra, India Agensi Pekerjaan Adnexio Sdn Bhd Full time

**About This Job**

You will provide support and issue resolution by ensuring excellent service is provided across all types of communications to our existing clients. You will answer all technical support questions, handle requests, and maintain a good company image. You can begin working remotely from your home city or any other location and relocate to work in the Southeast Asia support office after the first 2 or 3 months.

**Job Responsibilites**:

- Escalate the issue to the appropriate specialist when needed via Salesforce or Jira.
- Update clients on their request status accordingly.
- Verify documents submitted by clients within specific regions on an hourly basis.
- Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy.
- Understand the company's business functions and roles by attending company seminars and meeting the required assessment target.
- Achieve quarterly KPI targets set by the CS manager.
- Perform other ad hoc tasks assigned by the manager.

**Job Requirements**:

- Good communication skills in English, Hindi and Tamil will be required
- Strong client-facing and communication skills
- Troubleshooting and multitasking skills
- Customer service orientation
- Bachelor’s degree in business administration or related field
- Self-motivated and highly reliable

**Job Types**: Full-time, Permanent

Pay: From ₹70,000.00 per month

**Benefits**:

- Health insurance
- Life insurance

Schedule:

- Evening shift
- Morning shift
- Night shift
- Rotational shift

Supplemental pay types:

- Quarterly bonus
- Shift allowance

Application Question(s):

- Will you be able to reliably commute or relocate to Kuala Lumpur, Malaysia for this job?

**Education**:

- Diploma (required)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (required)
- Hindi (required)

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