Customer Support Executive

2 weeks ago

Vikroli Mumbai Maharashtra, India PARASHAR HOSPITALITY SOLUTIONS Full time

**The Summary of the Company**
It is an e-commerce company dedicated to empowering women through education in the fashion industry. The company offers online courses and coaching programs to help individuals learn, grow, and succeed in the world of fashion.

❖ **Role Overview**:
We are looking for a proactive and empathetic Customer Support Executive who will be the first point of contact for our community members. Your role is to ensure a smooth user experience, assist with queries, gather valuable feedback on our fashion business courses, and contribute to course improvement and community satisfaction.

❖ **Key Responsibilities**:

- Assist members with course access, login issues, payments, or general platform navigation.
- Actively collect feedback from members regarding their course experience and learning outcomes.
- Document and analyze feedback to identify trends and improvement areas.
- Collaborate with the content and product teams to implement course improvements based on feedback.
- Follow up with members to ensure satisfaction and encourage engagement in the community.
- Maintain records of customer interactions and update the internal knowledge base.
- Support in on-boarding new members and resolving any initial queries.
- Escalate unresolved issues to the appropriate internal teams with clear documentation

❖ **Requirements**:

- Prior experience in customer support, preferably in e-learning or fashion-related domains.
- Excellent verbal and written communication skills in English.
- Empathy, patience, and a solution-oriented mindset.
- Strong organizational skills and attention to detail.
- Ability to handle multiple tasks and prioritize effectively.
- Basic understanding of online course platforms (Thinkific, Teachable, etc.) is a plus.
- Passion or interest in fashion and entrepreneurship is a bonus

❖ **Preferred Skills**:

- Experience with Learning Management Systems (LMS) or education CRM tools.
- Event coordination or community management experience
- Familiarity with Canva or other basic design tools (for creating basic posters or notices).

**Job Details**:

- Location: Vikhroli West (Kailash Complex)
- Job Type: Full-Time
- Salary: ₹40,000 - ₹50,000 (Negotiable based on interview performance and experience)
- Work Hours: 9:00 AM to 6:00 PM
- Days: Monday to Saturday (6 days a week)

**Why Join Us?**
- Be part of a growing fashionpreneur movement.
- Contributor to empowering the next generation of fashion business owners.
- Work in a creative and collaborative environment.
- Opportunities for growth and skill development.

Pay: ₹35,000.00 - ₹40,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer support: 2 years (preferred)

Work Location: In person

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