Cse (Customer Support Executive)

3 days ago

Gurugram Haryana, India ROI NET Solution Full time

**JD for Farming Executive**

**Exp-0.6-2 Yrs.**

**Location-Gurgaon**

2. **Inquiry Handling**: Answering customer inquiries, addressing product or service-related questions, and offering solutions to their issues.

3. **Information Sharing**: Sharing relevant information with customers about products, services, pricing, policies, and any updates or changes.

4. **Problem Resolution**: Resolving customer complaints, concerns, or issues by investigating, troubleshooting, and providing appropriate solutions or escalation to higher-level support when necessary.

5. **Product Knowledge**: Developing a deep understanding of the company's products and services to provide accurate information and recommend appropriate solutions.

6. **Upselling and Cross-Selling**: Identifying opportunities to promote additional products or services to existing customers, contributing to revenue growth.

7. **Customer Relationship Building**: Fostering positive, long-term relationships with customers to enhance brand loyalty and customer retention.
- Good communication & listening skills.
- Excellent customer service skills.
- The ability to work on deadlines.
- The capacity to work well in a high-pressure work environment.
- Attention to detail.

**Job Types**: Full-time, Permanent

**Salary**: ₹11,891.15 - ₹26,198.57 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

Work Location: In person

**Speak with the employer**

+91 9289596816

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