Customer Support Executive

3 days ago

Gurugram Haryana, India Fraterniti foods pvt ltd Full time

Job Title: Customer Support Executive

Company: Fraterniti Foods

Location: GURUGRAM

**Job Type**: Full-Time | On-site

Industry: Food Management

About Fraterniti Foods:
Fraterniti Foods is a leading food management company. We’re passionate about consistency, customer satisfaction, and operational excellence — and we’re growing fast.

Role Overview:
Key Responsibilities:
Track, resolve delivery issues, and manage client expectations.

Collaborate closely with the Accounts Team to ensure accurate billing, resolve payment queries, and support account reconciliation.

Work directly with the Directors for escalations, high-priority clients, and process improvements.

Maintain up-to-date customer records and service logs using CRM or internal systems.

Coordinate with kitchen, logistics, and operations teams to ensure seamless service execution.

Gather and relay client feedback to improve overall service quality.

**Requirements**:
Bachelor’s degree in any discipline (Hospitality, Business, or Communication preferred)

1-2 years of experience in customer service

Excellent communication and interpersonal skills

Strong coordination and follow-up ability

Proficiency with MS Office and customer support tools/CRM

Ability to multitask and stay calm in high-pressure situations

Strong sense of accountability and professionalism when dealing with management

What We Offer:
Competitive salary with performance-based incentives

Opportunities for growth within a rapidly expanding food service brand

Direct exposure to senior management and decision-making

Collaborative and mission-driven work environment

Employee meals and other perks

To Apply:
“Application - Customer Support Executive - Fraterniti Foods”

Pay: ₹15,000.00 - ₹18,000.00 per month

Schedule:

- Day shift

Work Location: In person

**Speak with the employer**
+91 9205444574

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