Customer Support Executive

7 days ago

Gurugram Haryana, India Datacultr Fintech Full time

POSITION - Product Support Executive

ROLE - Individual Contributor

DIVISION/VERTICAL - Growth

WORK LOCATION - Suncity Success Tower, Sector 65, Gurugram WORKDAYS - 6 days’ Work From Office (Rotational Week-offs) SHIFT TIMINGS - 08:00 am to 08 pm

QUALIFICATION - Any Graduate

NOTICE PERIOD - Immediate Joiners only

ABOUT ROLE

As a Product Support Executive team member you will be maximizing the sustainable value for our customers and in turn our organization through long-term customer success strategies. You will be working with a targeted list of our strategic customers and be accountable for ensuring they are successfully adopted and realize value from all our products. You will be accountable for customer retention, satisfaction and expansion of your customer portfolio.

RESPONSIBILITIES

 Listening to our B2B Customer’s concerns and handling product related complaintsor queries on TAT basis.

 Contribute ideas to resolve customer problems to improve productivity.

 Maintain and update customer documentation as needed.

 Handle customer complaints, provide appropriate solutions and alternatives withinthe time limits; follow up to ensure resolution.

 Actively listen to the concerns with a Solution Oriented approach.

 Manage transactions over CRM

JOB DESCRIPTION | DATACULTR

KEY REQUIREMENTS

 Must have 0 - 3 years of experience required in any Technical Support Process orrole

i.e. Customer Service, preferably with an IT Consulting or training company.

 Active Listener.

 Must be proficient in any of the above mentioned languages along with English.

 TAT oriented approach.

 Good working knowledge with Microsoft Excel or Microsoft Suite.

 Excellent communication and interpersonal skills.

PERK AND BENEFITS

 Flexible working hour

 Professional Development-Continuing education, up skilling

 Exciting work culture

**Job Types**: Full-time, Permanent, Fresher

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Rotational shift

Work Location: In person

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