Cse - Customer Support Executive

1 week ago

Gurugram Haryana, India Hemocean outsourcing Full time

**Job Overview**

CSE Customer Support Executive role at BPO as a Fresher level position. This is a Full-Time job based in Gurgaon, offering a great package. The role requires excellent communication skills, problem-solving abilities, empathy towards customers, patience, multitasking, product/service knowledge, attention to detail, and the ability to remain calm under pressure.

**Qualifications and Skills**
- Excellent communication skills
- Problem-solving abilities
- Empathy towards customers
- Patience in dealing with difficult situations
- Ability to multitask
- Knowledge of product/service offerings
- Attention to detail
- Ability to remain calm under pressure

**Roles and Responsibilities**
- Provide effective customer support via various communication channels
- Resolve customer queries and issues in a timely and professional manner
- Ensure customer satisfaction and retention through exceptional service
- Maintain accurate records of customer interactions and transactions
- Collaborate with internal teams to address customer needs and improve processes
- Adhere to company policies and procedures while upholding high service standards

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,921.24 - ₹31,252.97 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Rotational shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 7903809796

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