Customer Support Executive

2 days ago

Gurugram Haryana, India BhaiFi Networks Pvt. Limited Full time

**Customer Support Executive**

**Job Title**: Customer Support Representative (Female Employee Only)

**Location**: Gurugram (Work from Office)

**Department**: Customer Support

**Work Schedule**: Monday to Saturday (Saturday - Work From Home)

**Key Responsibilities**:

- Build strong relationships with clients by providing proactive support and addressing their needs efficiently.
- Utilize customer support tools to manage escalations, track queries, and ensure timely follow-ups.
- Collaborate with internal teams to resolve technical challenges and escalate complex issues when required.
- Regularly collect customer feedback to identify improvement areas and drive customer support.

**Qualifications**:

- 1-2 years of relevant experience in customer relationship management, client servicing, or technical support roles preferred.
- Strong verbal and written communication skills in English.
- Proficiency in using customer support or CRM tools for managing client relationships.
- A background in tech support, networking, or cybersecurity is bonus.
- Problem-solving mindset with a customer-first approach.
- Freshers with a strong technical foundation and excellent communication skills are welcome to apply.

Pay: ₹25,000.00 - ₹40,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Paid sick time
- Paid time off

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Work Location: In person

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