
Customer Relationship Executive
2 weeks ago
Primary Responsibilities
Customer Feedback
- Collects customer feedback
- Plans corrective action with CRM
Complaints Management o
One point of contact for customer complaints by receiving customer complaints o In Moment Calling & 3rd day Feedback: Note down the concerns of the dissatisfied customer in detain in complaint tracker (collected through 3rd day feedback / 1-2-3 In Moment Score) o Ensure resolution of customer complaints within defined SLA o Tracking of all complaints and ensure closure and take feedback after closure till satisfaction
Educational Qualifications: Diploma / Graduate / extensive technical experience
Industry: Auto [4 wheeler preferred], Hospitality, Finance/ Insurance, RetailMinimum experience: 1-2 years preferably in Auto/customer relationship roles
Profile: Strong focus on Customer Experience Management
Analytical Skills o Technical Knowledge - Service
**Salary**: ₹18,000.00 - ₹25,000.00 per month
**Benefits**:
- Provident Fund
Ability to Relocate:
- Mumbai, Maharashtra 400098: Relocate before starting work (required)
Work Location: In person
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