Customer Relationship Executive

2 weeks ago


Mumbai Maharashtra, India Gautam Modi Group Full time

Primary Responsibilities

Customer Feedback
- Collects customer feedback
- Plans corrective action with CRM

Complaints Management o

One point of contact for customer complaints by receiving customer complaints o In Moment Calling & 3rd day Feedback: Note down the concerns of the dissatisfied customer in detain in complaint tracker (collected through 3rd day feedback / 1-2-3 In Moment Score) o Ensure resolution of customer complaints within defined SLA o Tracking of all complaints and ensure closure and take feedback after closure till satisfaction

Educational Qualifications: Diploma / Graduate / extensive technical experience

Industry: Auto [4 wheeler preferred], Hospitality, Finance/ Insurance, RetailMinimum experience: 1-2 years preferably in Auto/customer relationship roles

Profile: Strong focus on Customer Experience Management

Analytical Skills o Technical Knowledge - Service

**Salary**: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Ability to Relocate:

- Mumbai, Maharashtra 400098: Relocate before starting work (required)

Work Location: In person



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