CRM

3 days ago


Noida Uttar Pradesh, India Overbooked Academy LLP Full time

**Job Title**: CRM Executive / CRM Manager
**Department**: Sales / Marketing / Customer Experience
**Location**: Noida, Sector 2
**Reports To**: CEO

**Job Summary**:
**Key Responsibilities**:

- Maintain and update the CRM database with accurate customer information.
- Develop and execute personalized CRM campaigns to improve customer engagement, retention, and loyalty.
- Analyze customer data to identify trends, opportunities, and areas for improvement.
- Collaborate with marketing, sales, and support teams to create a consistent and positive customer experience.
- Monitor key CRM metrics (open rates, click-through rates, churn rates, etc.) and report on campaign performance.
- Segment customer base and tailor communications to improve relevance and conversion.
- Handle customer feedback and implement strategies to enhance satisfaction and retention.
- Ensure compliance with data protection regulations (e.g., GDPR, CCPA).
- Work closely with IT/Tech team to ensure CRM platform is functioning optimally.

**Requirements**:

- Bachelor’s degree in Marketing, Business Administration, or a related field.
- Proven experience in a CRM role (1-5 years depending on seniority).
- Hands-on experience with CRM tools (e.g., Salesforce, Zoho, HubSpot, Microsoft Dynamics).
- Strong analytical skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to multitask and manage time effectively.
- Familiarity with digital marketing channels and tools is an advantage.

**Preferred Skills (Optional)**:

- Basic understanding of SQL or data querying tools.
- Experience with customer journey mapping.
- Certification in CRM tools or platforms.

**Job Types**: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

**Experience**:

- CRM: 5 years (required)

Work Location: In person


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