Front Office Executive

5 hours ago

Mangalore Karnataka, India Amar Infraprojects Full time

**Gender**: Female or Male

**Employment type**: Full time and permanent

**Languages known**: English, Kannada & Tulu is required. Hindi is preferred

**Qualification**: Any graduation degree

**Experience**:6 months - 1 year experience as a receptionist/admin role

**Address**: Amar Nexus, Kavoor, Mangalore - 575015

**1)**Amar Infraprojects Head Office - 3rd Floor (Infrasturcture industry)

**2)**Hotel Shoolin Comforts - Ground Floor (Hospitality industry)

**Working hours**:
**1) Amar Infraprojects Head Office**: Monday to Saturday from 9:00 AM to 6:00 PM including 1 hour lunch break. Sundays are fixed weekly off

**2) Hotel Shoolin Comforts**(Hospitality industry)**:Part time hours from 6:30 PM to 10:30 PM or may vary depending on the schedule outlined in the duty roster

**ROLES & RESPONSIBILTIES**

**A. FRONT OFFICE - AMAR INFRAPROJECTS HEAD OFFICE**
- Switch on the music machine as per the guidelines to play different music
- Turn on the ACs & relevant electricals in the office
- Ensure the MD & CEO’s room is clean with cabin curtains drawn & water bottles filled
- Maintains telecommunication system and connect to concerned person.
- Collect the courier parcel and distribute to concerned department
- Change the flowers on God’s photo
- Serves visitors by greeting, welcoming and directing them with the concerned team to provide water tea and coffee
- Notifies company personnel of visitor arrival
- Informs visitors by answering or referring inquiries
- Responsible for stock management e.g., stationaries, and housekeeping materials
- Maintenance of stocks of stationery, cleaning agencts etc. in system
- Keep a safe and clean reception area by complying with procedures, rules and regulations
- Office decoration at the time of festival and maintain decoration material
- Coordinate the in-office cleaning activities of the housekeeper as per the schedule
- Contributes to team effort by accomplishing related result as needed
- Coordinate the meetings of the employees with the MD & CEO
- Involve in any management allotted work
- Supervise the work of the housekeeper’s assigned work within the office premises

**B. FRONT OFFICE - HOTEL SHOOLIN COMFORTS**
- Greet guests upon arrival and ensure a smooth check-in process
- Verify guests' information and assign rooms according to their preferences and requirements
- Process payments and manage guest accounts accurately during check-out
- Provide prompt, courteous, and efficient service to guests
- Address guest inquiries, requests, and complaints promptly and professionally
- Ensure guest satisfaction by resolving issues and anticipating their needs
- Handle room reservations, changes, cancellations, and room assignments
- Maintain accurate records of room availability and guest information using hotel management software
- Serve as a liaison between guests and other hotel departments
- Relay important information to guests regarding hotel amenities, policies, and local attractions
- Maintain a tidy and organized front desk area, including lobby and guest service areas
- Manage cash transactions and maintain a balanced cash drawer
- Prepare daily reports and reconcile transactions accurately
- Follow hotel safety protocols and procedures to ensure the security of guests and staff
- Handle emergency situations calmly and efficiently

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Work Location: In person

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