Client Relationship Executive

**About the Company**:
IDC Global Pvt Ltd is headquartered in Bangalore, India, and is a company originally established in 2016.

As part of its portfolio of brand, the company has multiple brands namely, Magari, Yavanika & Treelight Design Magari & Yavanika are currently present in Bangalore and Hyderabad with each store being over 10,000 sqft and is going to continue to expand its presence across country. Magari currently retails Furniture, Kitchens & Wardrobes, and also has Fabric & Furnishings in its stores retailed under the name of Yavanika.

Treelight Design is amongst the leading Architecture & Interior Design firms in the country whose projects range across residential, commercial, hospitality, F&B, and retail.

**Role and Responsibilities**:

- Product Knowledge Management:

- Be aware and fully informed of Magari and Yavanika product listings on e-commerce platforms
- Learn and Sustain knowledge of furniture product classification, key details
- Sales Order Processing:

- Input customer sales orders into the e-commerce platform or internal sales system, ensuring accurate details like product SKU, quantity, size, and price.
- Input all customer details (including contact details, shipping and billing addresses, and delivery instructions) before submitting the sales order.
- Sales Documentation:

- Maintain accurate and up-to-date records of all sales orders, ensuring that customer details, payment status, product information, and shipping details are correctly documented.
- Generate and maintain sales order reports for internal tracking and analysis (e.g., daily/weekly sales, pending orders, returns).
- Order Maintenance:

- Coordinate with supply chain team to ensure timely and accurate delivery of orders.
- Provide customers with tracking information and updates regarding their order status, ensuring clear communication about expected delivery dates.

Customer Care Responsibilities:

- Customer Interaction:

- Guide customers in selecting the right products based on their needs.
- Assist customers with order-related questions.
- Manage Shopify chat communication to assist customers with inquiries, product information, and post-purchase support.
- Provide excellent customer support, ensuring issues are resolved promptly and professionally.

Complaint and Issue Resolution:

- Address customer complaints, including issues with product quality, delivery, or returns, ensuring quick and effective resolutions.
- Process returns, exchanges, and refunds as per company policies.
- Order Assistance:

- Assist customers with order processing, tracking, and post-purchase support.
- Follow up on orders with supply chain team to ensure customers receive timely delivery and are satisfied with the product.
- Customer Feedback:

- Collect customer feedback and suggest improvements for product listings and services.
- Maintain detailed records of customer interactions and follow-up actions.

**Required Skills and Competencies**:

- Communication Skills: Strong verbal and written communication skills to interact effectively with customers and internal teams.
- Customer Service: Provide exceptional service to address any customer inquiries or issues. Ability to empathize with customers and resolve issues in a professional and timely manner.
- Organizational Skills: Manage multiple orders and tasks efficiently and meet deadlines in a fast-paced environment.
- Computer Skills: Decent level of Proficiency in MS Office, especially Excel, and knowledge of CRM tools is a plus.
- Attention to Detail: Ensure that all order details are accurate (product information, pricing, payment, shipping details).
- Problem Solving: Ability to resolve issues quickly (e.g., payment failures, order delays, damages, returns).

**Required Qualifications**:

- Bachelor's degree in Commerce, Business Administration, or a related field.
- 0-5 years of experience in sales, customer service, or e-commerce.
- Fresh graduates in relevant fields are welcome to apply.

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Morning shift

Work Location: In person