Cyberark - L3 Support

About BNP Paribas Group:
BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.

About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.

About Business line/Function:
The business line is IT Production Security for the German territory and is planned to serve all entities, which have a need for local IAM services. This organization is supposed to work on projects, but also on daily business activities.

Job Title:
CyberArk - L3 Support

Date:
Department:
ITG

**Location**:
Mumbai / Chennai

Business Line / Function:
TSC Germany

Reports to:
(Direct)

Grade:
(if applicable)

(Functional)

Number of Direct Reports:
Directorship / Registration:
NA

**POSITION PURPOSE**:
**Responsibilities**

**DIRECT RESPONSIBILITIES**:

- Defining technical architecture, process solutions.
- Providing consultation services for IT risk.
- Checks to be performed on CPM password failures, plugin Creation/Modification, New Connectors/Dispatchers(Webform/AutoIT/Tool Based)
- Knowledge on Audit & Monitoring, Backup Restoration
- User Management, Auto Provisioning/ Deprovisioning
- Vault and Component Servers Health, Configuration Management, DR Switch/Drill
- CyberArk Upgrade/Enhancement and Migration
- Notification Settings, SMTP Management
- API/Ansible/Automations, Scripts/Jobs/Calls
- Assisting & Developing the Delivery of complete CyberArk Infrastructure & the corresponding functionalities.
- Stay Up-to-date with the latest CyberArk features, updates and industry best practices.
- Document SOP, System configurations and Incident report management.

Implement enhancement in monitoring/alerting solutions, develop scripts for house keeping.

**CONTRIBUTING RESPONSIBILITIES**:

- Perform trending & root cause analysis of issues
- Support and management of system outages via the published major incident management process.
- Analyse automation failures, identify root cause of failure and work internally/with Vendor to fix the issue.
- Attend Major Incident Management calls related to outages and complex technical issues needing interaction with multiple teams.
- Should be able to take decisions during major incidents, outages on matters related to service degradation and managing communications to impacted stakeholders. Be able to supplement with a rationale for decisions taken.
- Create and support policies, standards and processes.

**TECHNICAL & BEHAVIORAL COMPETENCIES**:
b) Integrating various platforms with CyberArk, such as different LDAP providers, Windows Servers, UNIX Servers, Databases and networking Devices; Experience in LDAP directory structures preferably CA Directory

c) Experience with Windows/ UNIX platforms in large heterogeneous environment.

d) Should also has a strong background in Information Security principles and controls.

e) Fluent in English language (verbal, reading and writing)

**SPECIFIC QUALIFICATIONS (IF REQUIRED)**:
B.E. (Comp/ECE/EEE) / MCA/ MSc IT

**Skills Referential**

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Attention to detail / rigor

Client focused

Communication skills - oral & written

Transversal Skills: (Please select up to 5 skills)

Ability to understand, explain and support change

Analytical Ability

Ability to manage / facilitate a meeting, seminar, committee, training

Choose an item.

Choose an item.

Education Level:
Bachelor Degree or equivalent

Experience Level

At least 10 years

**Other/Specific Qualifications**(if required)