Client Service Representative

**About Us**:
Virtual Element Studios Pvt Ltd is a leading video production company dedicated to delivering high-quality, innovative visual solutions. With a focus on creativity and client satisfaction, we offer a wide range of services including animation, video editing, virtual reality, and more. Our commitment to excellence and client-centric approach sets us apart in the industry.

**Website**: Virtual Element Studios Pvt Ltd

**Responsibilities**:
Client Communication: Serve as the primary point of contact for clients, maintaining regular communication to understand their needs, provide updates, and address any concerns or queries.

Project Coordination: Collaborate closely with internal teams (production, creative, and technical) to ensure timely delivery of projects according to client specifications and expectations.

Client Relationship Management: Build and nurture strong, long-term relationships with clients, fostering trust and loyalty through attentive service and proactive problem-solving.

Requirements Gathering: Work closely with clients to gather project requirements, preferences, and feedback, ensuring alignment with their vision and objectives.

Proposal Development: Assist in the development of project proposals, including cost estimates, timelines, and scope of work, tailored to meet client needs and budget constraints.

Quality Assurance: Conduct thorough quality checks on deliverables before presenting them to clients, ensuring accuracy, consistency, and adherence to project requirements.

Client Feedback: Solicit and incorporate client feedback throughout the project lifecycle, making necessary adjustments to ensure client satisfaction and project success.

Upselling and Cross-Selling: Identify opportunities for upselling and cross-selling additional services or enhancements to existing clients, maximizing revenue and client value.

Market Research: Stay informed about industry trends, competitor activities, and emerging technologies in video production, providing insights and recommendations to clients as needed.

**Requirements**:
Experience: Minimum 2-3 years of experience in client servicing or account management, preferably in the video production or creative industry.

Communication Skills: Excellent verbal and written communication skills, with the ability to articulate ideas clearly and persuasively.

Client-Focused: Strong customer service orientation, with a passion for understanding and exceeding client expectations.

Organizational Skills: Exceptional organizational and multitasking abilities, with a keen attention to detail and the ability to manage multiple projects simultaneously.

Team Player: Collaborative mindset with the ability to work effectively in a cross-functional team environment, fostering cooperation and mutual support.

Tech-Savvy: Proficient in using project management tools, CRM software, and other digital platforms to streamline communication, project tracking, and client management processes.

Creativity: A creative mindset with a genuine interest in visual storytelling and video production, capable of offering innovative solutions to clients' challenges.

Bachelor's Degree: Bachelor's degree in business, marketing, communications, or a related field preferred.

**Job Types**: Full-time, Permanent

Pay: From ₹25,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person