Client Service Representative

5 days ago

Vashi Navi Mumbai Maharashtra, India Bloomscale Technology & Marketing Solutions Full time

As a Client services representative you'll need to manage client relationships and provide customer support. You may need to field customer inquiries, schedule appointments, and connect clients with other departments when needed.

**Key Responsibilities**:

- Ensuring a positive and professional client service experience.
- Directing client complaints or complex queries to relevant departments in a timely manner.
- Providing clients with technical assistance on products and services.
- Expediting serious issues to management toward prompt resolution.
- Building positive client relations by checking in regularly and following up on active processes.
- Maintaining client records and documenting processes.
- Identifying potential client services concerns and facilitating proactive intervention steps.
- Keeping track of new products on offer, as well as emerging trends in client services.
- Recommending product improvements based on client services feedback.

**Requirements**:

- Bachelors in related field.
- Certification in customer relations, customer services, or similar would be advantageous.
- 2-3 years of experience in client services, sales, or a similar role.
- Exceptional ability in providing professional, efficient, and friendly client services.
- Ability to coordinate with other departments on client-related matters.
- Advanced ability to provide technical assistance, resolve issues, and recommend improvements.
- Excellent interpersonal and recordkeeping skills.

**What We Offer**:

- Competitive salary with performance-based incentives.
- A dynamic and competitive work environment in a growing agency.
- The opportunity to play a significant role in the agency's expansion and success.
- Professional development opportunities and a path for career advancement.
- A collaborative and supportive team culture.

Pay: ₹15,000.00 per month

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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