IT Service Desk Technician

3 days ago

Hinjawadi Pune Maharashtra, India Tech Mahindra Full time

Experience Min. 6 Month to 1 Year (mandatory) and 1 to 2 Years (preferred)
- Exceptional written and verbal communication skills
- Exceptional ability to multitask.
- Exceptional ability to adapt and learn new platforms and skills on the fly.
- Exceptional sense of urgency
- Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
- Ability to work under pressure involves dealing with constraints which are often outside of your control - these might be resource or time constraints, the difficulty of the task or having insufficient knowledge required to complete the task, or unforeseen changes or problems.
- Good to have - Experience using and proficient in Apple hardware, Mac OS, Google (G-Suite), Windows and Office365
- Good to have ITIL Knowledge
- Graduate from an accredited institution or Under-graduate with relevant technical experience
- Previous customer/technical support or technology experience

**Role & responsibilities**
- Support activities include supporting end-users accepting IT break-fix requests from customers across multiple entry points, providing IT break/fix issue resolution or escalation of the issue to the appropriate team.
- First line help desk; resolve basic level 1 and some level 2 issues including remotely troubleshooting issues relating to hardware and software (typically Windows, Mac OS, Apple, Google for Work, Android Phone Support, MDM, AirWatch etc.)
- Exposure to retail industry devices such as Point-of-Sale devices, Zebra devices, switches, routers, printers, other store equipment devices is preferred.
- Perform post-resolution follow-ups to help requests or incidents.
- Research issues and resolves technical problems.
- Creating/updating knowledge articles and support processes functions

**Salary**: ₹300,000.00 - ₹550,000.00 per year

Schedule:

- Night shift

Application Question(s):

- What is your Current CTC?
- What is your notice period ?( Max 15 days is allowed and actively seeking immediate joinner)

**Experience**:

- total work: 1 year (preferred)

Shift availability:

- Night Shift (preferred)

Ability to Commute:

- Hinjawadi, Pune, Maharashtra (preferred)

Ability to Relocate:

- Hinjawadi, Pune, Maharashtra: Relocate before starting work (preferred)

Work Location: In person

**Speak with the employer**
+91 7760833140

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