Service Desk

3 days ago

Hinjawadi Pune Maharashtra, India BirlaSoft Full time

Country/Region: IN
- Requisition ID: 29140
- Work Model:

- Position Type:

- Salary Range:

- Location: INDIA - PUNE - BIRLASOFT OFFICE - HINJAWADI

**Title**:Service desk**:

- Description:

**Area(s) of responsibility**:
About Birlasoft:
Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group’s 170-year heritage of building sustainable communities.

1. About the Job - Ability to relate the product functionality to business processes, and thus offer implementation
advice to customers on how to meet their various business scenarios.
2. Job Title - Service desk
3. Location: Bangalore
4. Educational Background - BE/Btech
5. Key Responsibilities
- 5. Must Have Skills:
24/7 Operations
- Rotational Shift & week Offs
- 24/7 Support Model (L2- Remotely End user Support for US and Canada users.)
- Responding to client support requests and contacting User to find out the nature of the problem.
- Resolving user issues related to basic desktop issues related to deployed software images, software packages, delivered patches, security updates and necessary tools for user desktop/laptops.
- Troubleshooting desktop/laptop hardware and software issues, that can be worked upon remotely.
- Outlook, browser, Printer/scanner installation, configuration and troubleshooting on client system.
- Strong experience & Knowledge of ITIL Process.
- Strong experience & Knowledge of MIM.

Additional
- Installed, modified, and made minor repairs to computer hardware and software systems.
- Understood VPN configuration and mobile device security protocols to ensure data protection.
- Consulted with users to determine steps and procedures taken to identify and resolve the problem.
- Managed user accounts, groups, and permissions within Active Directory to ensure secure access and efficient operations.
- Performed on-site IT support tasks like hardware repairs, equipment installation, and cabling Applied knowledge of computer software, hardware, and procedures to solve problems.

++ Sound Knowledge of AD, O365, MS-Office, Software hardware Installation, basic Network Support.
Strong technical Background with Excellent Communication Skills.

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