Service Desk Technician(Jfm)

1 week ago

Pune, India Skillety Technologies Full time

Support end users and IT equipment for all onsite and remote corporate employees.

Monitor and respond to

ticketing system requests and incidents in accordance with Service Desk guidelines
- Triage and drive incident resolution
- Perform installation, configuration, and upgrades of desktop/client hardware and software
- Create and maintain technical/process documentation related to user or system design

specifications
- Perform daily system monitoring, verifying the integrity and availability of hardware,

resources, systems, and key

processes
- Assists with employee onboarding, from initial laptop build through 1:1 onboarding

sessions
- Break fix support for IT hardware issues working with Vendors for warranty / support

requests and coordinating

repair of equipment
- Support company meetings and all hands events. Participation inan on-call rotation for

issues reported after

business hours
- Maintain technology inventory
- Research and recommend innovative, and where possible automated, approaches for

improving routine tasks

Required
- 5+ years of Service Desk experience
- Proactive and inquisitive mindset with a focus on customer support and providing a best-in
- class support experience.
- Demonstrate technical proficiency in Microsoft and Mac operating systems support
- Basic network troubleshooting
- Operational support (Okta,Active Directory,O365, Jira)
- Experience with a software distribution or end point device management solution (JAMF or

Intune)
- Powershell, or similar, scripting experience
- Ability to work with the customer (employees) in difficult situations by balancing technical

knowledge and people

skills.Demonstrate the ability to communicate technical issues and propose iterative

solutions clearly and concisely
- Strong multi-tasking abilities, along with ability to work well under pressure

Nice to Have
- A+ or ITIL certifications
- Experience with Ring Central
- AWS workspace

***:
**About Company****:
Skillety is a gig-economy startup crowdsourcing platform. We provide various types of Staffing services like Full-Time, Part-time, Contractors & Freelancers. We help our Clients to move away from the old and soiled hierarchical business structure, and evolve into a 21st Century on-demand, open talent, cross-functional team; with a skilled and passionate workforce who are more engaged, effective & productive.

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