Service Desk Technician

4 days ago

Pune, India Skillety Technologies Full time

Support end users and IT equipment for all onsite and remote corporate employees.

Monitor and respond to

ticketing system requests and incidents in accordance with Service Desk guidelines
- Triage and drive incident resolution
- Perform installation, configuration, and upgrades of desktop/client hardware and software
- Create and maintain technical/process documentation related to user or system design

specifications
- Perform daily system monitoring, verifying the integrity and availability of hardware,

resources, systems, and key

processes
- Assists with employee onboarding, from initial laptop build through 1:1 onboarding

sessions
- Break fix support for IT hardware issues working with Vendors for warranty / support

requests and coordinating

repair of equipment
- Support company meetings and all hands events. Participation inan on-call rotation for

issues reported after

business hours
- Maintain technology inventory
- Research and recommend innovative, and where possible automated, approaches for

improving routine tasks

Required
- 5+ years of Service Desk experience
- Proactive and inquisitive mindset with a focus on customer support and providing a best-in
- class support experience.
- Demonstrate technical proficiency in Microsoft and Mac operating systems support
- Basic network troubleshooting
- Operational support (Okta,Active Directory,O365, Jira)
- Experience with a software distribution or end point device management solution (JAMF or

Intune)
- Powershell, or similar, scripting experience
- Ability to work with the customer (employees) in difficult situations by balancing technical

knowledge and people

skills.Demonstrate the ability to communicate technical issues and propose iterative

solutions clearly and concisely
- Strong multi-tasking abilities, along with ability to work well under pressure

Nice to Have
- A+ or ITIL certifications
- Experience with Ring Central
- AWS workspace

***:
**About Company****:
Skillety is a gig-economy startup crowdsourcing platform. We provide various types of Staffing services like Full-Time, Part-time, Contractors & Freelancers. We help our Clients to move away from the old and soiled hierarchical business structure, and evolve into a 21st Century on-demand, open talent, cross-functional team; with a skilled and passionate workforce who are more engaged, effective & productive.

  • Help Desk Technician

    3 weeks ago

    Mumbai City, Delhi NCR, Pune, India Robotics Technologies Full time

    Job DescriptionDescriptionWe are seeking an experienced Help Desk Technician to join our team in India. The ideal candidate will have a solid background in IT support, providing excellent customer service and technical assistance to our users.Responsibilities- Provide first-level contact and convey resolutions to customer issues.- Properly escalate...

  • Service Desk Associate

    4 days ago

    Pune, Maharashtra, India Alp Consulting Ltd. Full time

    Role Name: DeveloperRole Description:We are looking for experienced Service Desk Associates with a strong background in supporting large enterprise customers. The ideal candidate will have hands-on experience in infrastructure and application support.Competencies:IT IS – Service DeskExperience:6 to 8 yearsEssential Skills:Proven experience as a Service...

  • Service Desk Associate

    3 days ago

    Pune, Maharashtra, India Alp Consulting Ltd. Full time

    Role Name: DeveloperRole Description:We are looking for experienced Service Desk Associates with a strong background in supporting large enterprise customers. The ideal candidate will have hands-on experience in infrastructure and application support.Competencies:IT IS – Service DeskExperience:6 to 8 yearsEssential Skills:- Proven experience as a Service...

  • Service Desk Associate

    10 hours ago

    Pune, Maharashtra, India Alp Consulting Ltd. Full time

    Role Name: Developer Role Description: We are looking for experienced Service Desk Associates with a strong background in supporting large enterprise customers. The ideal candidate will have hands-on experience in infrastructure and application support. Competencies: IT IS – Service Desk Experience:6 to 8 years Essential Skills: Proven experience as a...

  • Service Desk

    4 days ago

    Pune, India 2COMs Full time

    ROLE : SERVICE DESK (Voice Support) - LOCATION : Pune (Hinjewadi) JOB DESIGNATION : SERVICE DESK MANAGEMENT JOB DESCRIPTION : Managing one or more customer service or service desk functions. Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services. Delivering customer service...

  • Global Service Desk Manager

    4 weeks ago

    Pune, Maharashtra, India Owens & Minor Full time

    Work Location - PuneThis is work from Office 5 DaysPOSITION SUMMARYOwens & Minor is looking for a Global Service Desk Manager as part of Infrastructure Managed Services.Provide leadership for the Global IT Service Desk support call center with full responsibility for the B1, B2 & B3,L1 support operations to support Owens & Minor global user base. Performs...

  • Service Desk Role

    2 days ago

    Pune, India SH Square Consultants Full time

    Role - Service Desk - Experience - 4+yrs - Location - Pune - Work mode - WFO - Requirements - 4+ years of experience in service desk & enterprise desk support, Windows 7 and 10 proficiency, O365, Active Directory, Antivirus, Network troubleshooting should have either TM/ SME / Shift lead exp. Interested can call or whatsapp Nishi Singh 7905661467 **Job...

  • Global Service Desk Manager

    4 weeks ago

    Pune, Maharashtra, India Owens & Minor Full time

    Work Location - PuneThis is work from Office 5 DaysPOSITION SUMMARYOwens & Minor is looking for a Global Service Desk Manager as part of Infrastructure Managed Services.Provide leadership for the Global IT Service Desk support call center with full responsibility for the B1, B2 & B3,L1 support operations to support Owens & Minor global user base. Performs...

  • Service Technician

    4 days ago

    Pune, Maharashtra, India Vats Filtration Technologies Pvt. Ltd. Full time

    Service technician Service Pune HO 4 HSC + ITI any trade 0 to 2 work exp as a Machine maintenance, assembly Fitter

  • Global Service Desk Manager

    2 weeks ago

    Pune, Maharashtra, India Owens & Minor Full time

    Work Location - Pune This is work from Office 5 Days POSITION SUMMARYOwens & Minor is looking for a Global Service Desk Manager as part of Infrastructure Managed Services.Provide leadership for the Global IT Service Desk support call center with full responsibility for the B1, B2 & B3,L1 support operations to support Owens & Minor global user base. Performs...