Customer Support Executive

2 days ago

Ahmedabad, India Dynamic Consultant Full time

Urgently Looking for Female profile for Customer support executive for our maninagar branch

min 2+ yrs of relevant work experience required

Roles & Responsibilities:

- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.

Customer Support Executive Requirements:

- A bachelor’s degree in administration or related field.
- A minimum of 3 years' experience.
- Excellent interpersonal and written and oral communication skills.
- Ability to lead a team.
- Knowledge of CRM systems.
- Computer skills.
- Knowledge of mediation and conflict resolution techniques is preferable.

Working schedule : Mon to Sat 10 to 7pm

Salary will be discussed in Interview

Interested seekers can connect on
- 9727975756

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹16,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Commission pay

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (preferred)
- Customer service: 2 years (preferred)
- Back office admin: 2 years (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 9727975756

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