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Customer Care Executive

3 weeks ago

Lucknow Uttar Pradesh, India LION SECURITY GUARD SERVICES Full time

Job Title: Customer Care Executive

Company: Lion Security Guard Services

Location: Lucknow, Uttar Pradesh

**Job Type**: Full Time

Work Experience : Min 2 years

**Company Overview**:
We are trusted provider of comprehensive facilities services, specializing in sweeping, solid waste management, and security solutions. Partnering with government and private-sector organizations, we are dedicated to maintaining safe, clean, and sustainable environments for communities and businesses. Our experienced team is committed to delivering exceptional service and compliance with all regulatory standards, ensuring effective solutions tailored to our clients' unique needs. We pride ourselves on reliability, operational efficiency, and a proactive approach to environmental stewardship and public safety.

**Position Overview**:
**Key Responsibilities**:
**Customer Interaction**:

- Provide accurate information about services, policies, and procedures.

**Complaint Resolution**:

- Address and resolve customer complaints in a professional and timely manner.
- Escalate complex issues to the appropriate department and ensure follow-up until resolution.

**CRM Management**:

- Utilize CRM software to log, track, and manage customer interactions and service requests.
- Maintain accurate and up-to-date customer records.

**Service Coordination**:

- Liaise with operations teams to ensure service delivery meets customer expectations.
- Proactively communicate with customers about service updates or changes.

**Reporting**:

- Generate and analyze customer service reports to identify trends and areas for improvement.
- Provide regular feedback to management on customer needs and concerns.

**Qualifications & Skills**:

- **Education**: High school diploma or equivalent; a degree in Business Administration or a related field is a plus.
- **Experience**: Minimum of 1-2 years in a customer service role; experience in the solid waste management industry is preferred.
- **Technical Skills**:
Proficient in using CRM software and other customer service tools.
Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- **Communication Skills**:
Excellent verbal and written communication skills.
Strong listening and problem-solving abilities.
- **Interpersonal Skills**:
Ability to remain calm under pressure and handle difficult customers with professionalism.
Team player with a customer-centric attitude.

**Salary**: ₹15000-₹18000

Pay: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance

Schedule:

- Evening shift
- Morning shift

Supplemental Pay:

- Performance bonus

**Education**:

- Bachelor's (required)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9120734933