Hiring for Customer Care Executive

2 days ago

Lucknow, India Aegis Customer Support Services Private Limited Full time

### Customer Care Specialist

### Duties:

- Handle customer inquiries, complaints, and requests in a professional and timely manner
- Analyze customer needs and recommend appropriate products or services
- Upsell additional products or services to customers when applicable
- Make outbound calls to follow up with customers or provide updates on their inquiries
- Maintain accurate customer records and update information as needed
- Collaborate with other team members to resolve complex customer issues

### Experience:

- Previous experience in customer service or a related field is preferred
- Bilingual in English and Spanish is a plus
- Strong communication skills, both verbal and written
- Ability to analyze customer needs and provide effective solutions
- Experience with upselling or sales techniques is an advantage

At our company, we value our employees and offer a competitive salary, comprehensive benefits package, and opportunities for career growth. Join our team of dedicated professionals and make a difference in the lives of our customers.

Note: This job description is intended to provide a general overview of the position and does not encompass all tasks or responsibilities that may be required.

**Salary**: ₹14,500.00 - ₹16,500.00 per month

**Benefits**:

- Work from home

Schedule:

- Rotational shift

Supplemental pay types:

- Quarterly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: Remote

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