Customer Care Executive

2 weeks ago

Lucknow, Uttar Pradesh, India Startek (Aegis Customer Support Services Pvt. Ltd.) Full time

Roles & Responsibilities:

  • Handle customer queries through calls, chats, and emails for the Blinkit process.
  • Ensure customer satisfaction by resolving issues efficiently and professionally.
  • Manage order-related concerns like delivery delays, refunds, and replacements.
  • Maintain accurate call logs and case updates while adhering to quality and productivity standards.
  • Collaborate with internal teams to ensure smooth communication and issue resolution.

Eligibility Criteria:

  • Excellent communication skills in English & Hindi (spoken and written).
  • Education: Undergraduate / Graduate (any stream).
  • Experience: Freshers and experienced candidates can apply.
  • Must have a laptop/desktop with minimum 8GB RAM and Windows 10.
  • Wi-Fi connection is mandatory.
  • Comfortable with 24/7 rotational shifts (9 working hours including 8 productive hours + 1 hour break).
  • 6 days working, 1 rotational week off.
  • On-the-job training provided (certification required post-training).

Interview Process:

  1. HR Evaluation
  2. L1 Operations Evaluation
  3. L2 Operations Round
  4. Ambition Test
  5. Client Evaluation

Salary: 17,000 20,000 CTC per month

Employment Type: Full-time

Work Mode: Permanent Work From Home (WFH)

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