Front Office Assistant

4 days ago

Bengaluru Karnataka, India VISTHARA HOTEL Full time

Providing exceptional customer service to guests by handling check-ins, check-outs, reservations, and guest inquiries. This role ensures a smooth and efficient front office operation, delivering a personalized experience in line with the boutique hotel's unique atmosphere.

MALE CANDIDATES PREFERRED

**Key ResponsibilitiesGuest Services**
- Greet and welcome guests warmly upon arrival.
- Assist with the check-in and check-out process, ensuring accuracy and efficiency.
- Provide information about the hotel, local attractions, dining options, and transportation.
- Address guest complaints or concerns promptly and professionally, escalating to management as needed.

**Reservations and Communication**
- Manage room bookings, cancellations, and amendments in the hotel reservation system.
- Maintain clear communication with housekeeping and maintenance teams regarding room status.

**Administrative Tasks**
- Process payments, issue receipts, and manage guest accounts.
- Reconcile daily financial transactions and prepare shift reports.
- Maintain an organized and clean front desk area.

**Other Duties**
- Support other departments when required, ensuring a seamless guest experience.
- Adhere to hotel policies, procedures, and safety guidelines.
- Assist in promoting hotel services and upselling amenities.

**Skills and Qualifications**
- **Education**: High school diploma or equivalent; degree in hospitality management is a plus.
- **Experience**: Prior experience in front office, reception, or customer service roles preferred.
- **Skills**:

- Strong interpersonal and communication skills.
- Proficiency in hotel reservation software and MS Office.
- Problem-solving and conflict-resolution abilities.
- Attention to detail and ability to multitask under pressure.
- **Language**: Proficiency in Kannada, English & Hindi ; additional languages are a bonus.

Pay: ₹18,000.00 - ₹21,000.00 per month

**Benefits**:

- Food provided

Ability to commute/relocate:

- Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- total work: 1 year (preferred)
- Front desk: 1 year (preferred)

Work Location: In person

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