Gm/sm - Consumer Insights View Jobs

1 week ago

Bengaluru, India Swiggy Full time

**Senior Manager/General Manager, Consumer Insights.**

This is an IC role - Looking for a whole-brain (left / right brain leverage) thinker, who enjoys solutions based on human intelligence/ data rigour and can execute/manage complex projects with multiple stakeholders.

**Key skills required:

- **- Expertise in both qualitative and quantitative research practices. Heavy on Quantitative.- Comfort with driving projects grounds up, executing it independently with internal resources - develop Qres/Guides/conduct interviews & work out the analysis plan.- Experience in MR agency followed by a client-side/ research user experience. Exposure to the Online/tech industry would be an added advantage.- Ability to independently execute research requirements end-to-end from decoding the objective, scoping & dissemination with leadership.- Strong analytical, planning and multi-tasking skills with demonstrated ability to self-start, contribute and work in an entrepreneurial environment.- Has led large-scale research projects (Quant) during previous experience.- Experience in understanding methodologies around exploratory research, user lifecycles, NPS and a general understanding of the entire research partner ecosystem.

**Ideal years of exp:

- ** about 6-9 years of experience.

Preferred Qualification:

- MBA.

**Job profile**:
- Design and execute research independently or with the help of an agency partner to decode the customer pulse and disseminate findings within the org.- Support the Business Marketplace - Operations and Restaurant partner teams to represent the voice of customers, and influence decisions that delight consumers.- Lead & execute independent research charters to help business teams with data-driven + consumer intelligence-led decision-making.- Help to launch new services, features, and products - working with Product and Business teams.- Manage & execute NPS, customer pulse surveys and immersions first-hand across different customer profiles.- Facilitate collaboration between internal stakeholders and external agencies.

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