Process Associate

1 week ago

Bengaluru, India Siemens Digital Industries Software Full time

**Job Title - Process Associate - Opportunity to Cash**

We provide transactional and digital Opportunity-to-Cash services from lead generation to the collection of incoming payments. We support Siemens businesses in driving top-line growth, profitability, cash conversion and customer intimacy. We are increasing efficiency across different businesses through process reengineering, simplification, digital services and Opportunity-to-Cash integration. We act as one global team, jointly delivering maximum value to our customers as their trusted Partner of Choice by driving E2E processes and digital transformation in an entrepreneurial way.

**Change the future with us**
- Accurate and timely execution of transactional services defined in the global product catalogue for internal customers in accordance with the companyregulations and guidelines. Receive customer calls and register notification in the ERM tool, Dispatch of Engineers, Upload Engineer Productive hours, Notification closure & NPS Survey.
- Performing the assigned tasks on a timely manner with highest standards of quality.
- Rigorous follow up and closure of pending queries/open topics with ownership.
- Complete reporting of handled activities on daily/weekly/monthly basis (as per requirements).
- Adherence to robust tracking mechanism on processed transactions on a daily basis.
- Flexible to work in shifts and during month ends.

**We don’t need superheroes, just super minds**
- Good communication skills and knowledge.
- Fluency in English language with good accent and a presentable voice.
- Capability to Handle Pressure.
- Efficiency and Speed.
- Problem Solving Abilities.
- Multitasking Ability.
- Knowledge Retention and Recall.
- For International voice process.

**We’ve got quite a lot to offer. How about you?**

**Job Family**: Customer Services

**Req ID**: 365588

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