Workspace Delivery Coordinator-2

JLL supports the Whole You, personally and professionally.
Workspace Delivery Coordinator
Work Dynamics
OVERALL ROLE
The role oversees the day to day housekeeping operations management and vendor partners in order to maintain a large, modern and upscale office and enforces quality assurance for cleanliness. Importantly alignment must prevail with the Workspace Experience team to ensure gearing of the service delivery to the ultimate target of creating Customer Delight, with agility of mind, and so service provision, to maintain this alignment.
Ideal Experience
Bachelor’s degree/ Degree in Hotel Management, business or other related field;
Experience of 2-4 years in Soft services/facilities/hotel housekeeping
Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements
Proficient in MS Office suite
Excellent communication verbal and written.
MAJOR RESPONSIBILITIES
Assigns team members the duties and inspects work for conformance to prescribed standard of cleanliness
Should have an eye for detail and the ability to effectively deal with clients, other departments and housekeeping staff
Maintains clear, efficient communication and coordination with engineering and front of the house teams
Inventories cleaning supplies and ordering to ensure adequate supplies
Coordination with vendor partners and investigates concerns regarding housekeeping service and equipment, and takes corrective action
Ensures proper key control procedures are utilised by the staff
**Co-ordinate with vendors e.g.**: Pest control, Horticulture, Floor maintenance, Facade maintenance
Submit requests for repair and periodic maintenance of cleaning equipment’s
Schedule and complete all PPM works and also audit the works completed by vendors with AMC contracts
Transforming to the Workplace Team of the future
Commitment to deliver the best level of service every time through obsessive level of attention detail
Ensures resets back to agreed format, including owning Clear Deck policy / Lost property process enactment and associated reporting to Workplace Experience team to allow for onward sharing with LOBs
Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean workplace
Operations Management
Functional operational control to deliver excellence every time
Implement service tasks, procedures and policies and measure performance
Review and spot-check suppliers/service providers performance to ensure contractual obligations are delivered
Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services
Provide comprehensive workplace management for the office premises
Implement and manage the change control process
Resolve user's complaints and concerns with solutions and follow up
Be able to resolve problems or improve operations
Implementation of service task, procedures and policies
Prepare risk assessments for self-delivery
Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situations
Report building incident following with set escalation channels with measures and solutions
Responsible for monitoring and managing staff performance with criteria set in Individual Performance Management
Coordinate, manage and oversee vendors to perform a wide range of workplace-related services
Ensure service deliverables meet SLAs and KPIs
Work with all related parties on timely delivery of all services
Ensuring up to date information on Client’s Property Services SharePoint
When necessary raise risks to Workplace Experience Site Lead for further investigation
Continuous Improvement implementation
Cost saving mind-set that drives value for service as every level
Conduct data analysis report when necessary
Support with critical out-of-hours issues & participate as a key team member in responses to emergency situations
Resets back to agreed format, including owning Clear Deck policy / Lost property process enactment and associated reporting to Workplace Experience team to allow for onward sharing with LOBs
Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean workplace
**What we can do for you**:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services