Front Desk Executive

1 day ago

Bengaluru, Karnataka, India BHiVE Workspace Full time ₹ 3,48,266 per year

Key Responsibilities:

Reporting & Coordination:

  • Provide timely and comprehensive reports to the Cluster General Manager regarding

front desk operations, key issues, and improvements.

  • Collaborate closely with the Center Supervisor to streamline workspace management

and address any operational concerns.

  • Adhere strictly to established Standard Operating Procedures (SOPs) to ensure

consistency, efficiency, and quality service delivery.

  • Conduct show-around tours at other BHIVE centers when required, ensuring prospective

clients receive a comprehensive understanding of the workspace offerings.

  • Provide active support to Supervisors in executing daily operational tasks, ensuring

smooth and efficient center management.

  • Conduct operational audits of other centers during show-around visits, identifying areas

for improvement and ensuring adherence to workspace standards.

  • Report to the Cluster General Manager, providing regular updates on front desk

operations.

  • Liaise and communicate effectively with the Center Supervisor to ensure seamless

workspace management.

  • Follow the laid-out Standard Operating Procedures (SOPs) to maintain consistency and

efficiency.

Front Desk Management:

  • Greet and welcome visitors, clients, and members warmly, ensuring a professional and

hospitable first impression.

  • Maintain a well-organized, clean, and presentable reception area at all times.

  • Handle incoming and outgoing calls, emails, and messages with professionalism and

efficiency.

  • Keep an updated record of all visitors and members checking in and out of the

workspace.

Job Details : Front Desk ExecutiveCustomer Service & Member Support:

  • Address the needs of clients, visitors, and members promptly, ensuring high levels of

satisfaction.

  • Assist members with workspace-related inquiries, troubleshooting issues, and resolving

complaints in a timely manner.

  • Provide necessary information about available services, workspace policies, and

membership benefits.

  • Build strong relationships with members to foster a positive and collaborative work

environment.

Operational Support:

  • Manage Day Pass and Bulk Day Pass users, ensuring smooth check-in and workspace

allocation.

  • Assist in onboarding celebration of clients.

  • Conduct show-around tours of the center for prospective members, highlighting key

amenities and workspace benefits.

  • Assist in setting up meeting rooms, workspaces, and event areas as needed.

  • Handle daily check-ins, monitor workspace occupancy, and update records accordingly.

  • Manage incoming and outgoing mail, couriers, and deliveries, ensuring accurate

distribution.

  • Maintain office supplies inventory, ensuring adequate stock levels and timely

replenishment.

Compliance & Security:

  • Enforce workspace security protocols and ensure all visitors comply with the established

policies.

  • Monitor entry and exit logs to ensure a safe and secure environment.

  • Assist in emergency procedures, such as fire drills and evacuation plans, when necessary.

  • Coordinate with security personnel to address any security concerns or breaches.

Job Type: Full-time

Pay: ₹15, ₹29,022.15 per month

Benefits:

  • Health insurance

Language:

  • English (Preferred)
  • Hindi (Preferred)

Work Location: In person

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