
Front Desk Executive
1 day ago
Key Responsibilities:
Reporting & Coordination:
- Provide timely and comprehensive reports to the Cluster General Manager regarding
front desk operations, key issues, and improvements.
- Collaborate closely with the Center Supervisor to streamline workspace management
and address any operational concerns.
- Adhere strictly to established Standard Operating Procedures (SOPs) to ensure
consistency, efficiency, and quality service delivery.
- Conduct show-around tours at other BHIVE centers when required, ensuring prospective
clients receive a comprehensive understanding of the workspace offerings.
- Provide active support to Supervisors in executing daily operational tasks, ensuring
smooth and efficient center management.
- Conduct operational audits of other centers during show-around visits, identifying areas
for improvement and ensuring adherence to workspace standards.
- Report to the Cluster General Manager, providing regular updates on front desk
operations.
- Liaise and communicate effectively with the Center Supervisor to ensure seamless
workspace management.
- Follow the laid-out Standard Operating Procedures (SOPs) to maintain consistency and
efficiency.
Front Desk Management:
- Greet and welcome visitors, clients, and members warmly, ensuring a professional and
hospitable first impression.
Maintain a well-organized, clean, and presentable reception area at all times.
Handle incoming and outgoing calls, emails, and messages with professionalism and
efficiency.
- Keep an updated record of all visitors and members checking in and out of the
workspace.
Job Details : Front Desk ExecutiveCustomer Service & Member Support:
- Address the needs of clients, visitors, and members promptly, ensuring high levels of
satisfaction.
- Assist members with workspace-related inquiries, troubleshooting issues, and resolving
complaints in a timely manner.
- Provide necessary information about available services, workspace policies, and
membership benefits.
- Build strong relationships with members to foster a positive and collaborative work
environment.
Operational Support:
- Manage Day Pass and Bulk Day Pass users, ensuring smooth check-in and workspace
allocation.
Assist in onboarding celebration of clients.
Conduct show-around tours of the center for prospective members, highlighting key
amenities and workspace benefits.
Assist in setting up meeting rooms, workspaces, and event areas as needed.
Handle daily check-ins, monitor workspace occupancy, and update records accordingly.
Manage incoming and outgoing mail, couriers, and deliveries, ensuring accurate
distribution.
- Maintain office supplies inventory, ensuring adequate stock levels and timely
replenishment.
Compliance & Security:
- Enforce workspace security protocols and ensure all visitors comply with the established
policies.
Monitor entry and exit logs to ensure a safe and secure environment.
Assist in emergency procedures, such as fire drills and evacuation plans, when necessary.
Coordinate with security personnel to address any security concerns or breaches.
Job Type: Full-time
Pay: ₹15, ₹29,022.15 per month
Benefits:
- Health insurance
Language:
- English (Preferred)
- Hindi (Preferred)
Work Location: In person
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