Escalation Desk

Escalation Manager, or Incident Manager with a strong background in Data Centre operations or Internet Service Provider (ISP) environments. The ideal candidate should have demonstrated experience in managing large-scale service desk operations, handling high-severity incidents, and overseeing escalation processes in mission-critical infrastructure...

Skill Required: - Strong written and verbal communication skills, ability to respond in grammatically correct English. - Should be Graduate / Undergraduate. - Should have minimum 1 year experience of handling escalation desk. - Good knowledge of various social media platforms - Should have understanding of case analysis - Should be willing to work...

**Hiring for Domestic L2 Process** Location: Indore (Work From Office) Immediate Joining **Requirements**: - Excellent English Communication - Education: 12th, Graduate, Post Graduate - 6months and 1 Year Experience in BPO is mandatory (Sales, BDE, Back office executive ) **Salary**: ₹27,000 Shifts: Rotational (Majorly Day) Work Days: 5 days **Job...

The primary Service Desk Agent role is that of providing first level support through taking calls, chats, web tickets and handling the resulting incidents or Service Requests, using the incident and request fulfillment process in line with the Service desk objectives. - Provide technical assistance and support for clients and partners via call, chat and...

**SN** **Role descriptions / Expectations from the Role** **1** - The primary Service Desk Agent role is that of providing first level support through taking calls, chats, web tickets and handling the resulting incidents or Service Requests, using the incident and request fulfillment process in line with the Service desk objectives. - Provide technical...

RO Service Recovery - Team Member - Escalation desk About the Role We are looking for an experienced candidate with strong banking background and well versed with branch banking RBI Regulatory guidelines The job entails attending customer complaints received from Banking Ombudsman RBI NCH CPGRAM Govt bodies SEBI etc Having thorough knowledge of...

Escalation Manager, or Incident Manager with a strong background in Data Centre operations or Internet Service Provider (ISP) environments. The ideal candidate should have demonstrated experience in managing large-scale service desk operations, handling high-severity incidents, and overseeing escalation processes in mission-critical infrastructure...

Position Title Operations Escalation Manager Location Bulgaria Pune United States Job Profile Operation Escalation Manager Department Business Operations - NOC About GTT GTT provides secure global connectivity improving network performance and agility for your people places applications and clouds We operate a global Tier 1 internet network...

**Location: Pune** **Employment Type: full-time** **Designation: L1 Service Desk Support** **Job Details**: Primary Skills - Must have **1-3 years** of experience in IT Service Desk - Helpdesk - Excellent communication with skills like Active listening, empathy, technical proficiency & professionalism (both verbal and written) - In-depth Technical Support...

**Location: Pune** **Employment Type: full-time** **Designation: L1 Service Desk Support** **Job Details**: Primary Skills - Must have **2-3 years** of experience in IT Service Desk - Helpdesk - Excellent communication with skills like **Active listening, empathy, technical proficiency & professionalism** (both verbal and written) - In-depth Technical...