Escalation Desk

**Perks**: - 15 Days Hotel Accommodation - Train/Bus Ticket Covered by the Company - ₹10,000 Relocation Bonus for 350 km or more **Requirements**: - Excellent English Communication - Education: 12th, Graduate, Post Graduate - 1 Year Experience in BPO is Mandatory **Job Location - Indore** **Salary**: ₹27,000 - ₹30,000 Shifts: Rotational (Majorly...

**Key Responsibilities** - Handle and resolve escalated customer inquiries and complaints. - Investigate and analyze the root cause of customer issues and provide effective solutions. - Maintain detailed records of escalated cases, including communication, issue resolution, and feedback. - Coordinate with various internal departments (customer service,...

Escalation Desk Support ( Level 2) Location: Indore **Salary**: Up to ₹27,000 CTC - 30,000 CTC Experience: 1+ Year in Voice Process or Customer Handling Eligibility: 12th Pass & Above Work Schedule: 5 days/week, Rotational Shifts (Mostly Day Shifts) Relocation Bonus: ₹10,000 Free Accommodation: 14 Days (with Breakfast) Travel Assistance: Train...

Manage customer escalations and coordinate resolution efforts with key stakeholders (internal and external) by working cross-functionally to ensure issue ownership, action items, and communications are fulfilled. - Ensure Critical SLAs are met & adhered. - Ensure customer escalations are resolved within agreed upon timelines, process change ideas are...

Help Desk Support Required Help Desk Specialist responsibilities include: - Providing first level contact and convey resolutions to customer issues - Properly escalating unresolved queries to the next level of support - Tracking, routing and redirecting problems to correct resources **Responsibilities**: - Provide first level contact and convey...

Job Title: Front Desk Executive. **Location**: Plot No.8, Amravati Rd, near Postal Colony, opp. N.B.S.S & LUP, Kachimet, Nagpur, Maharashtra 440033 **Department**: Back Office **Reports to**: Executive Director Job Summary: Key Responsibilities: - **Greet and Assist Visitors**: - Welcome visitors in a warm, professional, and timely manner. - Verify...

**Position**: Front Desk Engineer **Location**: Navale IT Icon, Pune **Experience**: 1-3 Years **Industry**: IT/Technical Support/Facilities **Job Summary** The Front Desk Engineer serves as the first point of contact for visitors and internal teams, providing technical support, coordinating office operations, and maintaining smooth front desk...

Urgent Hiring for a Front Desk Receptionist for a leading chemical manafacturing company Experience: - 2 Year as a Receptionist Excellent English Communication is Required Salary: - 20K To 23K in hand **Job Summary**: The Front Desk Receptionist serves as the first point of contact for visitors, clients, and staff, creating a welcoming and professional...

Responsibilities - Provide first level contact and convey resolutions to customer issues - Properly escalate unresolved queries to the next level of support - Track, route and redirect problems to correct resources - Update customer data and produce activity reports - Walk customers through problem solving process - Follow up with customers, provide feedback...

**Open Positions**: - 1** **Work Location**: - **Mumbai** **Work Timings**: - Rotational Shift** **Responsibilities: - ** - Responsible for logging tickets/calls, monitoring calls, and assigning calls to respective customer support engineers. - Providing the first level of remote technical support to clients. - Making sure that the tickets/calls are...