Ro:service Recovery

RO Service Recovery - Team Member - Escalation desk About the Role We are looking for an experienced candidate with strong banking background and well versed with branch banking RBI Regulatory guidelines The job entails attending customer complaints received from Banking Ombudsman RBI NCH CPGRAM Govt bodies SEBI etc Having thorough knowledge of Liability products Credit card and Loans The core job will be adherance to RBI guidelines submitting timely response to customer and regulator liasoning with RNO s branches and various units Key Responsibilities 1 To resolve the complaints by referring them to various units like branches RAC centres product teams etc 2 To provide complete and quality response to customer and Banking Ombudsman Regulators 3 Adherance to TAT respond to additional queries and advisories and ensuring NIL Awards for the bank 4 Conducting RCA of cases 5 Identify process gaps and take up with concerned units till implementation Qualifications Graduation Post graduation- Well versed with branch banking and regulatory guidelines Should have banking experience Role Proficiencies Work experience of 2-3 years Thorough understanding of handling customer complaints received from Banking Ombudsman or Regulators Skills Refer to the About Company Axis Bank is the third largest private sector bank in India The Bank offers the entire spectrum of financial services to customer segments covering Large and Mid-Corporates MSME Agriculture and Retail Businesses The Bank has a large footprint of 4 594 domestic branches including extension counters with 11 333 ATMs 5 710 cash recyclers spread across the country as on 31st March 2021 The Bank has 6 Virtual Centres and has over 1500 Virtual Relationship Managers as on 31st March 2021 The Overseas operations of the Bank are spread over eight international offices with branches at Singapore Dubai at DIFC and Gift City-IBU representative offices at Dhaka Dubai Abu Dhabi Sharjah and an Overseas subsidiary at London UK The international offices focus on Corporate Lending Trade Finance Syndication Investment Banking and Liability Businesses