Customer Support
2 days ago
Roles and Responsibilities of a Customer Experience Specialist
- Client support through calls
- Ensure timely and accurate service delivery at defined productivity levels
- Build client & domain knowledge to be able to deliver a resolution on the first conversation
- Ensure adherence to Client Service Level Agreements (SLAs) like Client Satisfaction, Service Level,
Handle Time & Customer Effort
- Maintain Internal Service Attendance & Accountability policies
- Execute issue /query & Client level delivery quality on calls
- Adhere to Customer resolution and ensure proper documentation &follow-up
- Identify, share and support operational improvements
Eligibility:
- Graduates and Result awaited in B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT, MBA(Correspondence
mode) (Except Stats,Math's Hons & Eco Hons)
- Regular MBA, M.Com, MA with min 6 months of experience is required in BPO/KPO (Except MCA
and MSC)
- Age up to 31 years
- Gap should not be more than 4 years after graduation
- Undergraduates/ pursuing graduation are NOT eligible
Work Experience
- Freshers and Experienced
- 0-29 months
- Excellent communication skills
- Written and Verbal
- Should be willing to work in night shifts (shift will start from 5.30 pm goes up to 5am with Saturday
Sunday fixed off (8.5-hour login)
- Proficient in computer usage and Basic knowledge of MSOffice/ Excel
Job Location
- Gurugram, Work from Office only
**Benefits**:
- Provident Fund
Schedule:
- Night shift
Supplemental Pay:
- Shift allowance
**Experience**:
- total work: 1 year (required)
Work Location: In person
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