Customer Support

1 day ago

Frazer Town Bengaluru Karnataka, India International Center for Strategic Alliances Full time

**Job Title**:
Customer Support / Technical Support - Voice Process (Avengers TS & CS)

**Location**:
Bangalore, Frazer Town (Work from Office)

**Process**:

- **Avengers TS - Voice** (Technical Support)
- **Avengers CS - Voice** (Customer Support)

**Responsibilities**:

- Handle inbound and outbound voice calls with international clients.
- Provide accurate information and solutions to customer queries.
- Meet performance and quality targets in line with company standards.
- Participate in training sessions to enhance process knowledge and communication skills.
- Maintain professional communication and problem-solving skills during interactions.

**Qualification & Experience**:

- Graduate / Undergraduate.
- **TS Process**: Fresher OR Undergraduate with a minimum of 1 year of international experience.
- **CS Process**: Undergraduate/Graduate with a minimum of 1 year of international experience.
- Excellent verbal communication skills in English.

**Interview Process**:

- HR - Initial Screening
- Voice Versant Test (Score: 60)
- Typing Test (25 WPM with 85% accuracy)
- Operational Round

**Salary & Benefits**:
**TS Process**:

- CTC: ₹3,80,000 - ₹4,78,000
- Take Home: ₹23,600 - ₹31,700 (based on previous package)

**CS Process**:

- CTC: ₹3,45,000 - ₹4,15,000
- Take Home: ₹20,800 - ₹26,400 (from 2nd month)

**Transport**:

- One-way cab (Night shifts only: 7 PM - 7 AM).
- Free for women employees at night.
- Male employees charged ₹75 per one-way trip.

**Work Mode**:
Work from Office

**Additional Notes**:

- Night shift cab facility available.
- Growth opportunities within the organization for high performers.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹26,900.00 - ₹31,700.00 per month

**Benefits**:

- Health insurance

Work Location: In person

**Speak with the employer**
+91 9035669758

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