Customer Support
2 days ago
**Job Title**:
Customer Support / Technical Support - Voice Process (Avengers TS & CS)
**Location**:
Bangalore, Frazer Town (Work from Office)
**Process**:
- **Avengers TS - Voice** (Technical Support)
- **Avengers CS - Voice** (Customer Support)
**Responsibilities**:
- Handle inbound and outbound voice calls with international clients.
- Provide accurate information and solutions to customer queries.
- Meet performance and quality targets in line with company standards.
- Participate in training sessions to enhance process knowledge and communication skills.
- Maintain professional communication and problem-solving skills during interactions.
**Qualification & Experience**:
- Graduate / Undergraduate.
- **TS Process**: Fresher OR Undergraduate with a minimum of 1 year of international experience.
- **CS Process**: Undergraduate/Graduate with a minimum of 1 year of international experience.
- Excellent verbal communication skills in English.
**Interview Process**:
- HR - Initial Screening
- Voice Versant Test (Score: 60)
- Typing Test (25 WPM with 85% accuracy)
- Operational Round
**Salary & Benefits**:
**TS Process**:
- CTC: ₹3,80,000 - ₹4,78,000
- Take Home: ₹23,600 - ₹31,700 (based on previous package)
**CS Process**:
- CTC: ₹3,45,000 - ₹4,15,000
- Take Home: ₹20,800 - ₹26,400 (from 2nd month)
**Transport**:
- One-way cab (Night shifts only: 7 PM - 7 AM).
- Free for women employees at night.
- Male employees charged ₹75 per one-way trip.
**Work Mode**:
Work from Office
**Additional Notes**:
- Night shift cab facility available.
- Growth opportunities within the organization for high performers.
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹26,900.00 - ₹31,700.00 per month
**Benefits**:
- Health insurance
Work Location: In person
**Speak with the employer**
+91 9035669758
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