Customer Support Executive

4 days ago

Richmond Town Bengaluru Karnataka, India AOW Information Technology Full time ₹ 4,80,000 per year

Key Responsibilities:

  • Provide voice, email, and chat support to US-based customers
  • Assist with order placement, product inquiries, returns, and general support.
  • Guide customers on part compatibility, availability, pricing, and specifications.
  • Handle customer complaints or issues in a calm, professional manner.
  • Coordinate with logistics and warehouse teams for timely deliveries.
  • Generate and share invoices with customers upon request.
  • Address customer concerns related to invoices, payments, or discrepancies.
  • Maintain accurate records of customer interactions in CRM systems.
  • Follow up to ensure issues are fully resolved and customers are satisfied.
  • Stay updated on auto parts inventory, pricing, and industry trends.

Requirements:

  • Excellent verbal and written communication skills in English.
  • Previous experience in US-based customer support or e-commerce preferred.
  • Interest or knowledge in automotive parts is a plus.
  • Ability to multitask and manage time effectively.
  • Proficiency in MS Office (especially Excel and Word).
  • Willing to work in night shifts.

Benefits:

  • Supportive and collaborative work environment
  • Training and growth opportunities
  • Exposure to international customer service standards

Shift & Salary Details:

Shift: Night Shift (6PM-3.30 AM)

Incentives: Performance-based incentives available

Job Types: Full-time, Permanent

Pay: Up to ₹40,000.00 per month

Benefits:

  • Paid sick time
  • Paid time off

Application Question(s):

  • Are you based out of Bangalore?
  • Are you willing to work in Night shift?

Experience:

  • US Customer support: 1 year (Preferred)

Work Location: In person

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