
Quality Auditor
23 hours ago
**Job Description - Quality Auditor**
We are hiring a Quality Auditor at Wyzmindz Solution Private Limited. The role is focused on auditing customer interactions, ensuring compliance, and driving quality improvements in a BPO setup.
Key Responsibilities:
Identify gaps, share feedback with agents/teams, and suggest improvements.
Maintain audit reports and highlight key findings for management.
Provide coaching support to improve customer interactions and compliance.
Ensure adherence to processes, policies, and regulatory standards.
**Requirements**:
Graduate degree or equivalent experience.
Prior QA/auditing experience, preferably in BPO /customer service.
Strong banking experience in customer service will be preferred.
Good analytical, communication, and feedback skills.
Detail-oriented with strong organisational and time management skills.
**Language**: Hindi & English
**Immediate joiners preferred.**
**Job Details**:Organization**: Wyzmindz Solution Private Limited
**Location**:Noida, Sector 63
**Work Module**: Work from Office
**Job Types**: Full-time, Permanent
Pay: ₹216,000.00 - ₹240,000.00 per year
**Benefits**:
- Health insurance
- Provident Fund
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