Marketing - CRM Operations Associate

2 days ago

Thane, India BrandLock LLC Full time

_**Remote (Work Anywhere from India)**_

**Job Type**: Full-time, Remote

**Salary**: Starting at ₹45,000.00 per month

This role is for an experienced and dynamic individual who is proficient with systems design and marketing operations. You’ve found the right fit if you’re passionate to build better systems, critically analyze and improve funnel performance and conversant with tools like Hubspot & Google Analytics. Your clients are the who’s who of US retail & ecommerce. **This role reports to the Marketing team, working closely with Sales, Account Management, & Product.**

**Responsibilities of the Role**:
**Campaign & Client Management**:

- Manage multiple campaigns concurrently, ensuring efficiency and alignment with campaign objectives.
- Manage client relationships, **supporting the Sales, Customer Success & Technical Client support teams**.

**Performance Analysis And Quality Assurance**
- Conduct thorough quality checks on campaign results to ensure accurate funnel reporting.
- Identify and resolve performance issues related to **funnel automation, reporting, lead data capture, and routing**.
- Utilize data analysis to optimize campaign performance and drive continuous improvement.

**Stakeholder Management**
- Build and maintain relationships with stakeholders across the organization, ensuring alignment of Marketing Operations with business objectives and priorities.
- Communicate effectively with key stakeholders to gather requirements, provide updates, and address concerns related to Marketing Operations.

**Process Improvement And Optimization**
- Identify opportunities for improving client communication systems & processes, leveraging process excellence methodologies to streamline workflows and enhance efficiency.
- Drive initiatives to optimize existing processes, implementing best practices and tools to improve productivity and effectiveness within the team.

**Requirements for the Role**:

- Excellent communication and interpersonal skills, including proficiency with written content
- Experience with systems & automation design
- Experience with CRM & analytical tools like **Hubspot (CRM), Microsoft Clarity, Google Analytics & Mixpanel**:

- Passion to help customers succeed, with a strong bias for action
- Show strong ownership of outcome
- Strong analytical and problem-solving skills
- Respects deadlines and works under pressure in a fluid environment with US business hours

This role is well-suited if you’re looking to build expertise with funnel conversion and solve for it with a data & design-driven mindset.

**Benefits**:

- Work with an energetic & diverse team
- Full-ownership over functional area
- Work in a product-driven & customer obsessed environment
- Ability to work fully-remotely

Pay: ₹45,000.00 - ₹65,000.00 per month

**Benefits**:

- Flexible schedule
- Paid sick time
- Paid time off
- Work from home

Schedule:

- Day shift
- Monday to Friday

Application Question(s):

- If already working - what's your current monthly take-home salary?
- Which Marketing or CRM Tools have you used in the past?

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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