Itsm Process Owner

5 days ago

Bengaluru, India SearchEnds Full time

Hiring for Multinational client of Searchends
- From 9 to 14 year(s) of experience
- ₹ 25-40 Lacs P.A.
- Bangalore/Bengaluru***

**Job Description**:
**Position: ITSM Process Owner**
**Key Responsibilities**:

- Develop and maintain ITSM process documentation, including standard operating procedures (SOPs) and work instructions.
- Define and measure process metrics to monitor the effectiveness and efficiency of ITSM processes, identify trends and areas for improvement, and drive continuous improvement efforts.
- Work closely with stakeholders, including business units, IT teams, and vendors, to understand their requirements and ensure that ITSM processes are aligned with business needs.
- Lead and facilitate process improvement initiatives to optimize ITSM processes and increase efficiency and effectiveness.
- Identify and manage risks associated with ITSM processes, including service availability, security, and data protection.
- Collaborate with other IT teams to ensure that ITSM processes are integrated with other IT processes and systems.
- Communicate process changes and updates to stakeholders, including IT teams, business units, and customers.
- Provide training and support to IT teams and other stakeholders on ITSM processes and best practices.
- Manage process improvement initiatives and coordinate with other IT teams to ensure that improvements are implemented successfully.

These responsibilities are crucial for ensuring that ITSM processes are aligned with business needs, meet regulatory requirements, and are continually improving to meet changing business demands.

**CMDB**:

- Maintain governance with the various CI, product, and/or service owners
- Approves or rejects CMDB requests for new CI selection and attribute determination.
- Partner with the CI owners to ensure the data is kept healthy and liaison with the CI owners to set up Data rules. Ex: IRE, attestation, retirement rules
- Review CMDB Health dashboard for data improvements
- Own, maintain and communicate the Configuration Management process
- Report on CMDB health to stakeholders
- Define and Design Data Model for CMDB in alignment with the CSDM Architecture
- Work with the Application Owners for Service Mapping
- Partner with EIT Data Governance Team to ensure the IT Data Management framework/IT Infra LC/ and Application Management Life cycle processes are established as CMDB is the core/spine of IT Data Management
- Good to have a ServiceNow Certified System Administrator Role so that this person has admin access to the CMDB

**Qualifications **:Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience
- Role:

- Other- Salary:

- 25-40 Lacs P.A.- Industry:

- Industrial Automation- Department:

- Other- Role Category:

- Other- Employment Type:

- Full Time, Permanent- Key Skillsprocess owner

ITIL

incident management

Servicenow

Problem Management

Education- UG:

- B.Tech/B.E. in Any SpecializationCompany Profile
- Search Advisers Services Guj- Multinational client of Searchends- Company Info Contact Company:
Search Advisers Services Guj

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