Itsm Process Architect Intermediate

**Req ID**:249328

We are currently seeking a ITSM Process Architect Intermediate to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

ServiceNow Process Architects bring their deep understanding of system and software architecture to design complex solutions on the ServiceNow platform for our customers. They lead and prescribe clients to best practice and collaborate with team members to achieve project goals. Their ServiceNow skills are kept on the bleeding

Why we think this position is great:
ServiceNow Process Architects work on dynamic teams to deliver the most challenging and complex solutions on the ServiceNow platform. Looking for someone who will build trust through responsiveness, preparedness, punctuality, and accountability on all aspects of a project. You will attend and contribute to discussions within workshops, meetings, and conduct calls with customers independently. This role performs system administration support clients, including but not limited to: form configuration, simple scripting, Service Catalog configuration, and Custom Homepages, Dashboards, etc. Have a love of working in a fast-paced, collaborative, and entrepreneurial environment with smart and fun people.

Primary Responsibilities:

- Participate in all technical aspects of delivering complex customer solutions on the ServiceNow platform, advising clients on best practice to create lasting value and enhanced experiences
- Advise clients on best practice within the ServiceNow platform to create lasting value and enhanced experiences
- Collaborate effectively with virtual team members to achieve project goals and produce a variety of high-quality deliverables
- Contribute on multiple Agile engagements, utilizing the NTT methodology and tools to enhance project efficiency and quality
- Define technical and design approaches, lead scrums, and advise technical consulting resources on development and configuration activities
- Lead sprint planning and review meetings, ensure the technical team follows the NTT methodology, and drive towards successful project completion
- Estimate time and effort for technical resources and proactively communicate progress and forecast changes to the Engagement Manager
- Own the technical quality on customer projects, participate in code reviews, and oversee Go-Live planning efforts
- Assist with discovery workshops and collaborate closely with Business Process Consultants to define customer requirements
- Participate in internal knowledge sharing, coaching, and collaboration activities and initiatives
- Primary skillset in ITSM with secondary skillset with HRSD and experience with Integration between the modules.
- Source to Pay Operations skillset; see below:

- India
- Journal Voucher/Offline JVE
- Stationery Requisition System
- Vendor Payment Block
- Challan Generation Process
- Credit Admin Form
- File Notes System
- Business Card Requisition
- Debtors' Line-Item Change
- Vendor's Line-Item Change
- Bank Payment Order
- Quotation Evaluation Sheet
- Provision Accounting System
- Hong Kong
- Demand Management System (DMS)
- Japan
- Purchase Requisition
- Taiwan
- Journal Voucher/Offline JVE

Basic Qualifications:

- 5+ years of hands on ServiceNow experience
- 5+ years ITSM experience
- 5+ years ITSM experience
- 5+ years HRSD experience
- 5+ years Integration experience (with ITSM and HRSD)

Preferred Qualifications:

- ServiceNow Certified System Administrator Certification

**About NTT DATA Services**

**_NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team._