Servicenow Itsm Architect

ServiceNow Architect will primarily focus on designing and delivering **ServiceNow ITSM solutions** that are developed on dedicated and/or shared service tenant platforms. He/She adapts existing methods and procedures to create possible solutions to moderately complex problems. He/She understands the strategic direction set and uses considerable judgment to determine solution and seeks guidance on complex problems. He/She determines methods and procedures on new assignments and collaborates with other team members. The primary interaction is with CoE Lead/Principal Architect and may interact with peers and/or other management levels.
- **Designing, building, testing, and deploying ITSM** solutions in **ServiceNow **for MSP and/or dedicated customers
- Develop, design **CMDB and other ITSM modules**, workflows and catalog requests
- Provide software configuration and customization including, but not limited to**:screen tailoring, workflow administration, report setup, data imports, integration, custom scripting and third-party software integrations**
- Obtain and analyze business requirements, recommend solutions that deliver customer value **focusing on usability, performance, flexibility, testability and standardization**
- Design, develop, publish and maintain visualizations/dashboards based on various BI reporting requirement
- Knowledge on integrating **ServiceNow with other ITSM tools** like ServiceNow, Remedy, Cherwell, Jira, SummitAI and others
- Collaborate with teams as needed to **integrate systems, develop, and execute cross-platform solutions**

**What is the experience required?**
- Overall 10+ years of IT experience with 5+ years of experience in design, implementation, administration, configuration/development of the **ServiceNow ITSM, ITOM, ITAM platform and IT Process Automation**
- ServiceNow Experience should include tool configuration, design work, technical configuration, and deployment of
- ITAM modules: End to end asset lifecycle management
- ITOM modules: Discovery, Event Management, Cloud Management
- **Business and System/Process Automation (Orchestration)** experience
- Experience with working or developing in any one of the following programming languages**:JavaScript, PHP, C, Java, Perl, Shell, Python** or any other
- Background in **ITIL and ITSM** with excellent business acumen and problem-solving aptitude

**What are the competencies required?**
- Design and delivery of technical solutions based on the ServiceNow platform
- Leadership skills in technical initiatives
- Generating detailed documentation and Communications that clearly articulate solutions and the ability to perform demonstrations
- Understanding of Configuration Management DB aligned to ITIL
- Web Services Integration (SOAP, REST, and JSON)
- Experience implementing systems using the Agile/Scrum methodology
- Experienced in the System Development Life Cycle (SDLC) processes including customer requirement analysis and system design
- Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions
- ITIL certifications and ServiceNow Certifications is a plus
- Strong consulting skills, ability to establish strong customer relationship with proven abilities to take initiative and be innovative and an analytical mind with a problem-solving aptitude
- Strong responsibility and accountability; sound analysis, resolution, judgment, negotiating and decision-making skills
- BSc/BA/BE/B.Tech in Computer Science, Engineering or relevant field
- Excellent written, presentation, oral communication and interpersonal skills
- Self-directed and capable of working in a dynamic environment
- Ability and enthusiasm to explore and move beyond specific boundaries of technology areas

**Job Types**: Full-time, Permanent

**Salary**: ₹1,291,415.31 - ₹3,483,591.78 per year

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Experience**:

- total work: 10 years (preferred)

Work Location: In person

**Speak with the employer**

+91 8264847236